Introduction to blithequark
At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. If you are passionate about making a difference in the lives of millions of people, we invite you to join our team as a Provider Customer Service Call and Chat Representative.
Job Overview
As a Provider Customer Service Call and Chat Representative at blithequark, you will have the flexibility to telecommute from the comfort of your own home, located within the Central or Mountain Time Zone. You will be responsible for providing exceptional customer service to healthcare providers, responding to their questions and concerns via phone calls and concurrent chats. Your primary goal will be to resolve issues efficiently and effectively, ensuring that our providers have a positive experience with our company.
Key Responsibilities
- Serve as an advocate for providers, demonstrating accountability and ownership to resolve issues in a timely and professional manner
- Provide service to providers in a multi-channel environment, including calls and concurrent chats, as required
- Quickly and appropriately triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices
- Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
- Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls or messages, escalations, and provider dissatisfaction
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
- Demonstrate strong multitasking skills, navigating over 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
- Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution
Requirements and Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma or equivalent work experience
- 1+ years of customer service experience, with a focus on analyzing and solving customer concerns
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Ability to type at a speed of 35-40+ words per minute, with an accuracy of 90%
- Must be 18 years of age or older
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST, from Monday to Friday, with occasional overtime, weekends, and holidays as needed
Preferred Qualifications
While not required, the following qualifications are preferred:
- Prior healthcare experience and knowledge of healthcare terminology
- Experience in a related environment, such as an office, call center, or customer service role, using phones and computers as primary job tools
Telecommuting Requirements
To be eligible for this remote opportunity, you must:
- Reside within the Central or Mountain Time Zone
- Have a dedicated work area established that is separated from other living areas and provides information privacy
- Have a reliable high-speed internet connection, either through a blithequark-approved internet service or an existing high-speed internet service
Soft Skills and Competencies
To excel in this role, you will need to possess the following soft skills and competencies:
- Ability to multitask, including typing in multiple conversations
- Ability to resolve calls and messages, avoiding escalated complaints
- Time management skills
- Emotional intelligence and empathy
- Active listening and comprehension
- Excellent written communication skills
- Demonstrated problem-solving, organization, and interpersonal skills
- Demonstrated experience consistently achieving quality and productivity standards
Career Growth and Development
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Provider Customer Service Call and Chat Representative, you will have access to:
- 14 weeks of paid training, conducted virtually from your home
- Ongoing coaching and feedback to help you improve your skills and performance
- Opportunities for advancement and career growth within the company
- A comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution
Work Environment and Company Culture
At blithequark, we pride ourselves on our diverse and inclusive work environment. We believe that diversity creates a healthier atmosphere, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. As an employee, you can expect:
- A dynamic and supportive work environment that encourages collaboration and teamwork
- A company culture that values diversity, equity, and inclusion
- Opportunities to make a positive impact on the lives of millions of people
- A comprehensive benefits package and competitive compensation
Compensation and Benefits
As a Provider Customer Service Call and Chat Representative at blithequark, you can expect a competitive hourly rate, with a range of $16.54 - $32.55 per hour, depending on your location, experience, and qualifications. In addition to your salary, you will also be eligible for a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401k matching and retirement savings plan
- Paid time off and holidays
- Incentive and recognition programs
- Equity stock purchase and other benefits
Conclusion
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity to join our team as a Provider Customer Service Call and Chat Representative. With a comprehensive benefits package, competitive compensation, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply today and start making a positive impact on the lives of millions of people!
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