Introduction to arenaflex At arenaflex, we are dedicated to transforming the healthcare experience by creating healthier communities, simplifying healthcare processes, and ensuring that quality care is accessible to everyone. Our mission is to make a positive impact on the lives of millions of people, and we invite you to join us in this endeavor. As a leader in the healthcare industry, arenaflex is committed to building a healthcare system that is more responsive, affordable, and equitable for all. If you are passionate about making a difference in people's lives and are ready to take on new challenges, we encourage you to apply for our Provider Customer Service Call and Chat Representative position. Job Overview In this role, you will have the flexibility to work from anywhere in the U.S. as you support healthcare providers who care for our members. As a Provider Customer Service Call and Chat Representative, you will be responsible for responding to questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health via phone calls or concurrent chats. This is a full-time position (40 hours/week) that requires flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 AM - 7:05 PM CST. Occasional overtime, weekends, and holidays may be required based on business needs. Primary Responsibilities Serve as an advocate for providers by demonstrating accountability and ownership to resolve issues Provide service to providers in a multi-channel environment, including calls and concurrent chats Quickly and appropriately triage contacts from healthcare professionals, such as physician offices, clinics, and billing offices Seek to understand and identify the needs of providers, answering questions and resolving issues in a timely and efficient manner Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls or messages Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers Demonstrate strong multitasking skills to navigate over 30 systems and extract necessary information to resolve issues across multiple lines of business Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool Requirements and Qualifications To be successful in this role, you will need to possess the following essential qualifications: High School Diploma/GED or equivalent work experience Must be 18 years of age or older 1 year of customer service experience with analyzing and solving customer concerns Experience with computers and Windows PC applications, including the ability to navigate and learn new and complex computer system applications Ability to type at a speed of 35-40 words per minute with an accuracy of 90% Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday to Friday, with flexibility to work occasional overtime, weekends, and holidays Preferred qualifications include prior healthcare experience and knowledge of healthcare terminology, as well as experience in a related environment, such as a call center or customer service role. Soft Skills and Competencies In addition to the technical requirements, we are looking for candidates who possess the following soft skills and competencies: Ability to multitask, including typing in multiple conversations Ability to resolve calls and messages, avoiding escalated complaints Time management skills Emotional intelligence and empathy Active listening and comprehension Excellent written communication skills Demonstrated problem-solving, organization, and interpersonal skills Demonstrated experience consistently achieving quality and productivity standards Career Growth and Development At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Provider Customer Service Call and Chat Representative, you will have access to comprehensive training programs, including 14 weeks of paid training. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and making a positive impact on the healthcare industry. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace that values diversity and promotes a culture of excellence. We believe that our employees are our greatest asset, and we are committed to providing a work environment that is supportive, collaborative, and empowering. As a remote worker, you will have the flexibility to work from anywhere in the U.S. and will be required to adhere to our telecommuter policy. Compensation and Benefits arenaflex offers a competitive compensation package, including a hourly range of $16.54 - $32.55 per hour, depending on location, experience, and other factors. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as incentive and recognition programs, equity stock purchase, and 401(k) contribution. Our benefits are designed to support the well-being and financial security of our employees and their families. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact on the healthcare industry, we encourage you to apply for our Provider Customer Service Call and Chat Representative position. At arenaflex, we are committed to building a healthcare system that is more responsive, affordable, and equitable for all, and we invite you to join us on this journey. Apply today and take the first step towards a rewarding and challenging career with a leader in the healthcare industry. Apply for this job