Join arenaflex, a well-established American pharmaceutical retailer and company, as a Part-Time Remote Data Entry Specialist – Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service, processing patient enrollment, and handling high-volume client requests. If you possess excellent communication skills, a strong work ethic, and a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and innovation, we have become one of the largest drug store chains in the United States. Our commitment to providing exceptional customer service, quality products, and innovative services has earned us a reputation as a trusted partner in the healthcare industry. **Job Summary** As a Part-Time Remote Data Entry Specialist – Customer Service Representative, you will be responsible for providing exceptional customer service, processing patient enrollment, and handling high-volume client requests. You will work under direct supervision, observing company guidelines and procedures, and utilizing arenaflex's pharmacy systems to gather patient and medication data. Your primary responsibilities will include: **Key Responsibilities** * Utilize arenaflex's remedy information entry methods and rules to process new patient enrollment by entering information into the appropriate system. * Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. * Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes). * Resolve all data entry-related exceptions. * Handle correspondence to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients on a case-by-case basis. * Resolve External Exceptions by researching, gathering data, making amendments, and resubmitting for processing according to individual arrangement requirements. * Make phone calls to support plans and others to acquire data, gain abrogate endorsement, or otherwise resolve External Exceptions. * Provide support to Pharmacists, both those in the office and those at other locations. * Recognize and convey issues to senior-level staff as necessary. **Essential Capabilities** * Basic computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online). * Basic web search skills to include opening a program, composing in URLs in the correct area, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online. * Transitional-level keyboarding skills (at least 25 WPM, typing by memory, preparing reports). * Communicate effectively in writing and verbally. **Preferred Capabilities** * At least one year of pharmacy technician experience in a retail or call center environment. * Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction. * Transitional to advanced-level keyboarding skills (at least 35 WPM, typing by memory, preparing documents). * Familiarity with Spanish and English. **Benefits of Working at arenaflex** As a valued member of our team, you will enjoy a range of benefits, including: * Health Care Benefits: arenaflex generally offers health care benefits, such as medical, dental, and vision insurance, to eligible employees. * Prescription Drug Discounts: As a pharmacy-focused company, arenaflex employees can receive discounts on prescription drugs and over-the-counter drugs when filling prescriptions at arenaflex pharmacies. * Employee Assistance Program (EAP): Many companies, including arenaflex, offer EAPs that provide confidential counseling and support services to employees and their families. * Paid Time Off: arenaflex generally provides paid time off for holidays, vacations, and sick days. * Retirement Plans: arenaflex typically offers retirement savings plans, such as 401(K) plans, to help employees save for retirement. * Employee Discounts: Employees often receive discounts on products and services sold in arenaflex stores. * Professional Development: arenaflex may offer opportunities for professional development and advancement within the company. * Wellness Programs: Due to its focus on health and wellness, arenaflex may offer wellness programs designed to promote employee health. * Flexible Scheduling: Depending on your specific job role, arenaflex may offer flexible scheduling options to meet different employee needs. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. 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