At arenaflex, we pride ourselves on delivering exceptional services and solutions to Fortune 100 companies and over 500 governments, creating outstanding outcomes for our clients and the millions of people who rely on us. As a dedicated associate, you'll have the chance to thrive, make a difference, and be part of a culture that values individuality and recognizes the unique contributions of each team member.
**Job Summary:**
We're seeking an experienced Part-Time Customer Service Advisor to join our remote team. As a key member of our customer service team, you'll be responsible for handling high-volume calls, resolving customer issues, and providing exceptional service to our clients. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!
**Key Responsibilities:**
* Handle inbound calls from customers with inquiries about their recent purchases, providing timely and accurate solutions to their concerns.
* Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs, ensuring a seamless and satisfying experience.
* Utilize your problem-solving skills to find quick and effective solutions to customer issues, de-escalating frustrated customers with empathy and professionalism.
* Occasionally assist with upselling or cross-selling when appropriate and necessary, driving revenue growth and customer satisfaction.
* Collaborate with our team to resolve complex customer issues, ensuring a high level of customer satisfaction and loyalty.
**Who We're Looking For:**
* A compassionate and patient individual with excellent communication and soft skills, able to build strong relationships with customers and colleagues alike.
* Strong problem-solving abilities and a knack for de-escalating upset customers, with a focus on finding creative solutions to complex issues.
* Someone who thrives in a high-volume, fast-paced environment, with a passion for delivering exceptional customer experiences.
* Experience in customer service or call centers is a plus, but not required – training will be provided to ensure your success.
**Why You'll Love Working with Us:**
* Remote work: Enjoy the flexibility of working from home in your secured workspace, with the freedom to manage your schedule and work environment.
* Bonuses: Performance-based bonus incentives to reward your hard work and success, driving your career growth and financial stability.
* Supportive Team Environment: Work with people who have your back, collaborating with a talented team to deliver exceptional results and customer satisfaction.
**Requirements:**
* 18 years or older
* High School Diploma or GED
* Be able to successfully pass a criminal background check
* Have at least six months experience in customer service
* Have high-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
* Ability to accurately type at least 30 WPM
* Have a secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
* Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
* Work at least 16 hours per week, working no more than 29 hours per week
* Reside in one of our US hiring zones
**We Are Not Currently Hiring in the Following Geographies:**
* States: AK, CA, HI, MA, IL, MT, & NY
* Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD-Montgomery County, WA-Seattle, CO-Denver
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities:**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
**Health and Safety:**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Expected Salary:**
$17.31 per hour
**Location:**
USA
**Apply Now:**
Ready to take the next step in your career? Apply today and join a team that's as passionate about delivering exceptional customer experiences as you are!