About blithequark At blithequark, we pride ourselves on being a family-owned company that has been providing top-rate locksmith and security services to commercial and residential clients for generations. Our mission is to offer our clients the tools they need to protect their assets and their properties, while prioritizing excellent customer service and providing high-quality work with a friendly and professional attitude. We truly care about our team members and want both our clients and our employees to be happy with us. Job Summary We are seeking an experienced Overnight Dispatcher - Customer Service Representative to join our team at blithequark. As a hybrid role, this position offers flexibility with remote work and a competitive hourly rate of $18.00 - $22.00. Our Overnight Dispatcher - Customer Service Representative will be the reassuring voice that greets customers when they call at night, upholding a pleasant demeanor as they answer phone calls and assist clients. If you're ready to help us help others, apply today! Key Responsibilities Answer phone calls and assist clients in a professional and courteous manner Dispatch available technicians to clients in need of locksmith and security services Provide excellent customer service and contribute to smooth business operations Work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines Maintain accurate records and reports, using computer software and typing skills What We Offer As a member of the blithequark team, you can expect: A competitive hourly rate of $18.00 - $22.00 Fantastic benefits, including medical, dental, and a 401(k) plan with a 6% match A partially remote work arrangement, allowing for flexibility and work-life balance A supportive and family-oriented work environment, where people are at the heart of our company Opportunities for career growth and professional development Requirements To be successful in this role, you will need: 1+ years of dispatching experience with an HVAC company or similar organization Excellent phone etiquette and communication skills Computer proficiency and ability to type 30+ words per minute Familiarity with MS Word and Excel Preferred Qualifications While not required, the following qualifications would be nice to have: High school diploma or equivalent Customer service experience Fluency in both English and Spanish Work Environment and Culture At blithequark, we prioritize a healthy work-life balance and offer flexible schedules to our team members. Our company culture is built on the values of family, care, and professionalism. We truly care about our team members and want both our clients and our employees to be happy with us. How to Apply If you're ready to help others from the comfort of your home, consider applying to be a partially remote Overnight Dispatcher - Customer Service Representative at blithequark. We're excited to hear from you! Apply now and join our team at blithequark, where you'll have the opportunity to make a difference in the lives of our clients and contribute to the success of our company. Apply for this job