Join arenaflex, a dynamic and customer-focused team, as a Live Chat Specialist in Washington. This exciting opportunity is perfect for individuals who are passionate about delivering exceptional customer service, problem-solving, and developing long-term relationships with clients. As a key member of our collaborative team, you will play a vital role in driving success and achieving lesson registration goals.
**About arenaflex**
arenaflex is a leading organization in the industry, committed to providing top-notch service to our clients. We value our employees and offer a dynamic work environment, flexible schedules, and a range of benefits to support their growth and well-being. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
**Primary Responsibilities**
As a Live Chat Specialist, you will be responsible for:
* Creating relationships with new and existing families to achieve loyalty and customer retention
* Effectively managing chat requests, emails, and tickets in a timely manner
* Identifying and assessing family's needs to achieve satisfaction quickly and efficiently
* Providing appropriate solutions and alternatives within an appropriate amount of time
* Following and implementing live chat protocols and guidelines
* Encouraging customers to purchase swim lesson packages by using a prepared script to reference important parts of what arenaflex offers
* Working effectively in a team environment to support achievement of lesson registration goals
* Maintaining high customer satisfaction ratings based on explicit criteria set by arenaflex
* Handling customer concerns, providing appropriate solutions and alternatives, and following up to ensure resolution
* Providing effective rebuttals to customers who are looking to release their lesson schedule
* Recommending additional services to customers by understanding their needs
* Assisting with projects as needed
* Completing and passing all assigned continual training and role play assignments
**General Qualifications**
To be successful in this role, you will need:
* Excellent written communication skills
* A positive and upbeat personality
* The ability to type 55 WPM
* Excellent interpersonal skills with the ability to manage sensitive information
* The ability to multi-task, prioritize, and manage time effectively
* Openness to coaching and training to increase customer acquisition performance
* The ability to actively listen and adapt to different types of personalities over chat
* The ability to remain professional and courteous with customers
* The ability to handle five chats at once
* Availability to work at least one weekend day and evenings
**Preferred Qualifications**
We're looking for individuals who possess:
* A positive mindset and are fantastic team players
* Confidence, adaptability, ambition, and a proven track record of achievement
* Commitment and reliability
* Openness to receiving feedback and a willingness to learn
* Respect, outgoingness, and motivation
**STRIVE Values**
We're looking for individuals who embody our STRIVE values:
* [S]ervice: delivering exceptional customer experiences
* [T]enacity: perseverance and determination
* [R]esponsibility: taking ownership and accountability
* [I]ntegrity: honesty and transparency
* [V]ersatility: adaptability and flexibility
* [E]ntrepreneurship: innovation and creativity
**Benefits and Perks**
As a Live Chat Specialist at arenaflex, you can expect:
* A competitive salary
* Comprehensive benefits, including:
+ 401(k)
+ Dental insurance
+ Flexible schedule
+ Health insurance
+ Life insurance
+ Paid time off
+ Vision insurance
* Flexible work schedules to accommodate your needs
* Opportunities for career growth and development
* A dynamic and supportive work environment
**How to Apply**
If you're passionate about delivering exceptional customer service and sales, and you're looking for a dynamic and supportive work environment, we want to hear from you! Submit your application without delay, and let's discuss how you can join our team as a Live Chat Specialist.
**About arenaflex**
arenaflex is a leading organization in the industry, committed to providing top-notch service to our clients. We value our employees and offer a dynamic work environment, flexible schedules, and a range of benefits to support their growth and well-being. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
**Why Join arenaflex?**
* Flexible work schedules to accommodate your needs
* Opportunities for career growth and development
* A dynamic and supportive work environment
* Comprehensive benefits, including:
+ 401(k)
+ Dental insurance
+ Flexible schedule
+ Health insurance
+ Life insurance
+ Paid time off
+ Vision insurance
* A competitive salary
**Join Our Team!**
If you're passionate about delivering exceptional customer service and sales, and you're looking for a dynamic and supportive work environment, we want to hear from you! Submit your application without delay, and let's discuss how you can join our team as a Live Chat Specialist.