Introduction to arenaflex
arenaflex is a renowned organization that has been making waves in the industry with its commitment to innovation and customer satisfaction. As a leader in the field, we are dedicated to providing top-notch services that exceed our customers' expectations. With a strong focus on technology and a passion for excellence, we are constantly seeking talented individuals to join our team and contribute to our mission. In this role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
About the Role
We are currently seeking an experienced Lead Engineer - Infrastructure Voice and Customer Service Expert to join our team. As a lead engineer, you will be responsible for leading the technical team that supports our customer service operations. You will create, own, and be accountable for the software architecture that best serves our customer service needs. You will identify and drive architectural changes to accelerate feature development or improve the quality of service. With deep and broad engineering skills, you will be able to stand up an architecture in its entirety on your own, but you will choose to lead a broader team by acting as a "force multiplier".
Key Responsibilities
- Manage telephony solutions using open-source technology such as Asterisk and Kamailio
- Configure and customize telephony systems to meet business requirements while ensuring high availability and reliability of telephony services
- Stay up-to-date with the latest open-source telephony technologies and trends
- Use DevOps skills to automate deployment of applications and changes with CI/CD pipelines
- Use APIs to automate tasks and responsibilities
- Manage Voice Store technology hardware including music player systems (amplifiers and speakers), guest assist buttons, and overhead paging
- Create dashboarding to aid with monitoring and troubleshooting
- Knowledge of SBCs
- Collaborate with cross-functional technical teams to implement and troubleshoot solutions while providing technical expertise
- Partner with business stakeholders to understand needs while working to build solutions to achieve business goals
- Work with store support companies offshore support team to manage incidents in a timely manner
Essential Qualifications
- 4-year degree or equivalent experience
- 3+ years of software development experience
- Telephony experience in a professional setting
- Experience with open-source technology (Asterisk, Kamailio, or similar)
- Experience with APIs to automate tasks and responsibilities pipelines
- Innate desire to learn and constantly develop technical skills
- Strong communication skills
- Demonstrates strong domain-specific knowledge concerning arenaflex's technical capabilities, and key competitors' products and differentiating features
- Demonstrates broad and deep knowledge in multiple computer languages and frameworks (e.g., open source)
Preferred Qualifications
- Experience with Session Border Controllers
- Experience in building highly scalable distributed systems
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. With a strong focus on innovation and technology, you will have the opportunity to work with cutting-edge tools and technologies and stay up-to-date with the latest industry trends. Our leadership team is dedicated to providing guidance and support to help you achieve your career goals.
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that is passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of teamwork, innovation, and excellence. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and growth. With a strong focus on work-life balance, we offer flexible working arrangements and a range of benefits to support your well-being and career development.
Compensation, Perks, and Benefits
arenaflex offers a competitive hourly rate of $25 per hour, as well as a range of benefits and perks to support your well-being and career development. These include:
- Comprehensive health benefits and packages
- Time off plans, including paid national holidays and paid time off (vacation and sick-time accrual plans based on position, hours worked, and years of service)
- Family support benefits, including paid family leave, compensation to help cover adoption or surrogacy fees, and programs to help secure quality backup or reliable primary care
- Investment in mental health and wellbeing, including access to free, confidential, 24/7 access to trained clinicians through our employee assistance program
- Industry-leading training and development programs, including tuition-free options from 250 business-aligned programs across over 40 schools
- Access to a comprehensive banking organization through our credit union membership
- Assistance with saving for retirement through the arenaflex 401(k) plan with matching contributions up to 5% of eligible income
- A 10% employee discount on merchandise, with an additional 20% discount on wellness items at arenaflex
Conclusion
If you are a motivated and experienced Lead Engineer - Infrastructure Voice and Customer Service Expert looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive hourly rate, a range of benefits and perks, and a dynamic and fast-paced work environment, arenaflex is the perfect place to take your career to the next level. Apply now to join our team and contribute to our mission of delivering exceptional customer experiences.
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