Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, innovative environment where technology and empathy come together to empower individuals to live their healthiest lives? If so, we invite you to join arenaflex, a leading provider of personalized health and benefits solutions, as a Health Assistant/ Healthcare Customer Service Representative.
**About arenaflex**
arenaflex is a dynamic and mission-driven organization that is revolutionizing the healthcare industry by providing personalized health and benefits solutions that empower individuals to take control of their health. With a strong focus on customer satisfaction, arenaflex has consistently received ratings over 90 percent and has been recognized as a Top Place to Work by Inc. Magazine and Business Intelligence for Excellence in Customer Service. Our team is passionate about making a meaningful impact in the lives of our employees, members, and customers, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Health Assistant/ Healthcare Customer Service Representative, you will be the primary point of contact for members seeking assistance with their healthcare needs and benefits. You will provide empathetic and expert support to help members navigate the complex healthcare system, make informed decisions, and access the right care at the right time. Your exceptional communication skills, critical thinking, and ability to thrive in a high-paced environment will make you an invaluable asset to our team.
**Key Responsibilities**
* Deliver interventions to support members in navigating the healthcare system, including:
+ Providing guidance on benefit packages and care plans
+ Helping members find doctors and healthcare providers
+ Uncovering barriers to care and connecting members with the right clinical resources
+ Leveraging technology and internal resources to understand member needs and next steps
* Drive better client outcomes by:
+ Assisting with improved financial outcomes
+ Helping members avoid inappropriate healthcare usage and process errors
+ Optimizing benefit packages and third-party vendors
+ Assisting with improved health outcomes and quality of life
* Collaborate with internal teams to ensure seamless support and service delivery
* Utilize technology and internal resources to stay up-to-date on member needs and next steps
* Participate in ongoing training and professional development to enhance skills and knowledge
**Qualifications**
* Minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience
* Relevant background experience can include, but is not limited to:
+ Insurance setting
+ Telephonic customer service
+ Medical office
+ Health Plan
+ Social services
+ Behavioral health
+ Counseling
+ Healthcare coordination
+ Pharmacy tech
+ Benefits specialist
+ Health coach
+ Case management
+ Exercise and health education
* Highly agile and comfortable in a high-paced, innovative, technology-driven environment
* Knowledge of consumer health plans and terminology
* Understanding of how patients use and access healthcare
* Ability to thrive in a performance-based environment
* Demonstrated high level of personal accountability
* Ability to listen, talk, and type all at once through multi-channel communications
* Empathetic and superior critical thinking
* Commitment to quality and continuous improvement
* Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
* Strong self-management/self-starter
* Excellent written and verbal communication skills
**Additional Requirements**
* Broadband connection with at least 1 Mbps upload and 1 Mbps download speed
* Wired connection from laptop to router (not WiFi)
* IT equipment provided directly by arenaflex
* Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)
**What We Offer**
* Competitive compensation and benefits package
* Opportunity to make a meaningful impact in the lives of others
* Collaborative and dynamic work environment
* Ongoing training and professional development
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Flexible work arrangements, including remote work options
**Our Culture**
At arenaflex, we're passionate about creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our secret to success is:
* We find joy and purpose in serving others
* Making a difference in our members' and customers' lives is what we do
* We are strong individually and together, we're powerful
* Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way
* We roll up our sleeves and get stuff done
* Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there
* We're boldly and relentlessly reinventing healthcare
* We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time
**How to Apply**
If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to reviewing your application and learning more about your qualifications and experience.