At arenaflex, we're on a mission to refresh the world and make a difference. As a National Customer Operations Manager, you'll play a key role in driving beverage quality, revenue, and profit growth for our customers while ensuring proper cost management. If you're a strategic thinker with a passion for innovation and a drive to succeed, we want to hear from you.
**About arenaflex**
arenaflex is a leading beverage company with a rich history spanning over 130 years. Our portfolio represents over 250 products, including iconic brands like Coca-Cola, Simply, fairlife, and Topo Chico. We work with a diverse group of customers, from retail and grocery store outlets to theme parks, movie theaters, and restaurants. Our purpose is to refresh the world and make a difference, and we're committed to nurturing an inclusive culture that's grounded in our company values.
**Job Summary**
As a National Customer Operations Manager, you'll be responsible for leading customer selling efforts, providing operational subject matter expertise, and driving business operational planning for a portfolio of national accounts. You'll work closely with our sales team and customers to identify key opportunities to drive beverage quality, cost reduction, category growth, and revenue growth. Your expertise will be essential in developing project plans, leading internal project teams, and communicating with customers and account teams.
**Key Responsibilities**
* Lead customer selling efforts of operational products and services and customer stewardship
* Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
* Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
* Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
* Lead internal project team resources and project communication with customer and account team
* Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
* Identify key drivers of service to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
**Qualifications & Requirements**
* BS/BA (or equivalent) required
* MS/MA/MBA (or equivalent) preferred
* Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
* 3 or more years of customer management experience or customer operational management experience
* 2-4 years of general operations experience
* 2-4 years of project management experience
* Experience working with data, specifically manipulation and analysis
* Functional skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value
+ Financial acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio
+ Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally
+ Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
+ Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability
**What We Can Do for You**
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife, and Topo Chico
* Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theaters, restaurants, and many more each day
* Skills:
+ Our purpose and growth culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves.
+ We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.
**Work Environment & Company Culture**
* arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
* We are committed to creating a work environment that is inclusive, diverse, and respectful of all employees.
* arenaflex offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
**Compensation & Perks**
* Competitive salary
* Comprehensive benefits package
* Opportunities for career growth and development
* Flexible work arrangements
* Professional development opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a strategic thinker with a passion for innovation and a drive to succeed, we want to hear from you. Please submit your application today, and join our team of talented professionals who are dedicated to refreshing the world and making a difference.