At arenaflex, we're on a mission to revolutionize the way we work and live. As a leading innovator in the industry, we're committed to delivering exceptional results and exceeding our clients' expectations. We're now seeking an experienced Full Stack Data Entry/Implementation Specialist to join our team and help us achieve our goals.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's dedicated to making a positive impact in the lives of our clients and employees. We're passionate about creating a work environment that's inclusive, supportive, and empowering. Our team is comprised of talented individuals who share a common goal: to deliver exceptional results and make a difference in the world.
**Job Summary**
As a Full Stack Data Entry/Implementation Specialist, you'll play a critical role in supporting our clients' onboarding process, new business, and ongoing operations. You'll be responsible for onboarding clients to our platform, processing plan configurations and renewals, and ensuring clients are taking advantage of best practice solutions. You'll also be responsible for enrolling employees via EDI or manually, processing employer updates, and analyzing and resolving client, plan, or customer escalations.
**Responsibilities**
* Onboard clients to our platform, process plan configurations and renewals with a 98.5% or higher success rate.
* Identify trends and proactively address issues. Ensure clients are taking advantage of best practice solutions.
* Enroll employees via EDI or manually to our platform.
* Provide service to employers in processing eligibility updates including new hires, changes, and employee terminations.
* Process employer updates including plan and funding as well as participant card and claim escalations.
* Analyze, troubleshoot, and resolve client, plan, or customer escalations within a 3-5-day window.
* Identify gaps in existing processes. Work with leadership to make recommendations, build solutions, and execute process improvement.
* Gather and document desired output from employer and their representatives. Configure employer and settings selected in required platforms.
* Develop and continuously iterate best practices. Provide suggestions and documentation for collateral and feedback.
* Capture all employer information and input into systems with a high degree of accuracy.
**Education/Experience**
* Bachelor's Degree or equivalent experience required.
* Proficient in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint.
* 1+ years of experience working with employer groups is preferred.
* 1+ years of experience in health insurance or consumer-directed products such as HRAs, HSAs, FSAs, etc. whether at an agency, TPA, health plan, or financial institution is preferred.
**VALUES (the "How")**
At arenaflex, we believe that our values are just as important as our goals. We're committed to creating a work environment that's guided by the following principles:
* **People First**: We pride ourselves in bringing talented people together and treating one another with care. This means we assume best intentions and trust and respect each other. We lift our colleagues up, celebrate diverse perspectives, and accomplish more together.
* **Partner Powered**: We are committed to empowering our partners, knowing our success is shared and we win as one. We take this connection to heart—it's the spark that drives collaboration across teams and inspires us to continuously raise the bar with the products and services we deliver.
* **Always Advancing**: We are driven by potential and relentlessly determined to achieve our goals. We thrive on the opportunity to get better every day and the thrill presented by new challenges. Our competitive edge lies in the clarity of our vision, confidence in the future, and tenacity to deliver.
**What We Offer**
* Competitive salary
* Opportunity to work from home
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Comprehensive benefits package
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and results-driven individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our diversity is our strength, and we're proud to be an employer of choice for talented individuals from all backgrounds.
**Compensation Philosophy**
At arenaflex, we're committed to ensuring that our compensation framework is equitable, data-driven, consistent, and unbiased. We believe that our compensation philosophy should be transparent and fair, and we're committed to making this a reality. If you're a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, or Washington resident, you may be eligible to receive additional information about the compensation and benefits for this role. Please send an email identifying the title of the role you're interested in and the state you reside in to [insert contact information].