Are you a data engineering expert looking for a challenging and rewarding role that combines technical expertise with a passion for delivering exceptional customer experiences? Do you want to join a dynamic team that's revolutionizing the entertainment industry and shaping the future of storytelling? Look no further than arenaflex, where we're seeking an experienced Full Stack Data Engineer to join our Customer Service team.
**About arenaflex**
arenaflex is a leading entertainment services company that's changing the way people consume media. With over 283 million paid memberships in over 190 countries, we're committed to delivering an unparalleled customer experience that's personalized, efficient, and delightful. Our Customer Service team is at the forefront of this effort, engaging with millions of members via phone and chat in 25 different languages. As a Data Engineer on this team, you'll play a critical role in helping us measure, optimize, and personalize our investments to drive business outcomes and improve our product.
**The Role**
As a Full Stack Data Engineer on our Customer Service team, you'll collaborate with data engineers, software engineers, and business owners to build reliable, scalable data pipelines that transform raw data into core business metrics. You'll work with custom visualization tools to surface CS insights and drive business decisions. This is a high-impact role that requires a strong technical foundation, excellent communication skills, and the ability to think critically and autonomously.
**Key Responsibilities**
* Design, develop, and maintain complex data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records)
* Collaborate with data engineers, software engineers, and business owners to build and maintain data pipelines, data models, and business metrics
* Develop and maintain custom visualization tools to surface CS insights and drive business decisions
* Work with analysts, engineers, and business leaders to identify business problems and develop solutions
* Design and implement data quality checks and data governance processes
* Stay up-to-date with industry trends and emerging technologies to drive innovation and improvement
**Essential Qualifications**
* At least 4 years of experience engineering data pipelines using big data technologies (Hive, Presto, Spark, Flink) on medium to large-scale data sets (10s of millions of records)
* Strong data modeling skills, with the ability to design structures that are adaptable to changes in the source data or business processes
* Strong proficiency in Python or Scala, with a passion for writing clean, supportable code
* Advanced SQL skills, with a focus on data quality and governance
* Analytical aptitude, with the ability to think critically and autonomously
* Strong communication and collaboration skills, with the ability to work effectively with analysts, engineers, and business leaders
**Preferred Qualifications**
* Experience working with cloud-based data platforms (e.g. AWS, GCP, Azure)
* Experience with data warehousing and ETL (Extract, Transform, Load) processes
* Experience with machine learning and predictive analytics
* Experience with data visualization tools (e.g. Tableau, Power BI)
* Experience with agile development methodologies (e.g. Scrum, Kanban)
**arenaflex Culture**
arenaflex is a unique culture that values diversity, inclusion, and innovation. We're committed to creating a workplace that's welcoming, inclusive, and empowering for all employees. Our culture is built on the following values:
* **Inclusion**: We believe that diversity builds stronger teams and drives business outcomes. We're committed to creating a workplace that's inclusive and welcoming for all employees.
* **Innovation**: We're a company that's always looking to the future and pushing the boundaries of what's possible. We encourage experimentation, creativity, and innovation in everything we do.
* **Customer Obsession**: We're obsessed with delivering an exceptional customer experience that's personalized, efficient, and delightful. We're committed to putting our customers at the heart of everything we do.
**Compensation and Benefits**
arenaflex offers a competitive compensation package that includes:
* **Annual Salary**: A competitive salary that's based on market indicators and your specific job family, background, skills, and experience.
* **Stock Options**: You'll have the opportunity to participate in our stock option program, which allows you to own a piece of the company and share in our success.
* **Comprehensive Benefits**: We offer a range of benefits that include health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits.
**How to Apply**
If you're a motivated individual with a passion for data engineering and customer experience, we encourage you to apply now! Please submit your resume and a cover letter that outlines your experience, skills, and qualifications for this role. We can't wait to hear from you!