Join arenaflex's dynamic team of Customer Relationship Advocates (CRAs) and embark on a rewarding career journey that combines exceptional customer service with personalized growth and development opportunities. As an Entry-Level Customer Service Representative, you will be part of a supportive community that empowers you to excel in a fast-paced, ever-evolving industry.
**About arenaflex**
arenaflex is a leading organization that prioritizes the financial well-being of its clients. With a rich history of innovation and a commitment to excellence, we strive to provide unparalleled service and support to our valued customers. Our mission is to foster a culture of inclusivity, diversity, and growth, where every associate can thrive and reach their full potential.
**The Role**
As a Customer Relationship Advocate at arenaflex, you will be responsible for delivering outstanding customer service while handling inbound phone calls and supporting our clients' diverse needs. You will develop essential skills to assist with a broad range of client requests, including trade execution, account management, and technical support. Our comprehensive training program will equip you with the knowledge and expertise to excel in this role and beyond.
**What to Expect**
As a new CRA, you will embark on a transformative journey that includes:
1. **Licensing Preparation**: You will prepare to become a licensed professional by studying for and obtaining your SIE, Series 7, and Series 63 licenses, all fully sponsored by arenaflex. Our dedicated licensing coaches and workshops will provide you with the support and resources you need to succeed.
2. **Skill Development**: As you progress, you will handle more complex customer calls while dedicating time to connect with your team, meet with your leader, and expand your network.
3. **Proficiency**: With confidence and proficiency in serving customers, you will explore new career paths through job shadowing and our career center.
**The Expertise and Skills You Bring**
To excel in this role, you will need to possess:
* **Aptitude and dedication** to complete the FINRA SIE, Series 7, and Series 63 exams through our industry-leading licensing program.
* **Enthusiasm for continuous learning** and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
* **A passion for connection** and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
* **Ability to handle different types of situations, emotions, and conversations** driving towards suitable resolutions.
* **A desire for growth** and a mindset that generates long-term success through adaptability and personal accountability.
* **Exceptional critical and analytical problem-solving skills** and a demonstrated ability to interpret a scenario, leverage resources, and find an appropriate resolution.
* **Comfortable learning new technology or proprietary platforms** and confident navigating multiple systems simultaneously.
**The Team**
Our Greatest Asset is Our People
We are committed to building a diverse workforce, fostering a culture of belonging, and creating more inclusive experiences for our associates, customers, and community.
**Benefits and Perks**
arenaflex offers a comprehensive benefits package that includes:
* **Competitive salary**
* **Remote work opportunities**
* **Flexible benefits** that support you through every stage of your career
* **Endless opportunities** for learning and growth
* **Glassdoor Employees' Choice Award** winner
* **Top 10 Best Place to Work** in 2024
* **Hybrid working model** that blends onsite and offsite work experiences
* **Maternal and Parental Leave**
* **Tuition Reimbursement**
* **Student Loan Assistance**
* **401(K) 7% match**
* **Health Insurance**
* **Dental Insurance**
* **Vision Insurance**
* **Disability Insurance**
* **Paid Time off**
* **Commuter Benefit Program**
* **Backup Dependent Care**
* **Charitable match**
* **Concierge Services**
* **Wellness Program**
* **Fitness Reimbursement**
**Certifications**
* **Series 07 - FINRA**
* **Series 63 - FINRA**
**Company Overview**
arenaflex is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their clients' money.
**Join Us**
At arenaflex, you will find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. We invite you to join our dynamic team and embark on a rewarding journey that combines exceptional customer service with personalized growth and development opportunities.
**Take the Next Step**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.