Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a strong background in insurance sales and service? If so, we invite you to join arenaflex, a leading global insurance and reinsurance company, as an Experienced Full Stack Customer Service Representative – Licensed P&C Agent.
**About arenaflex**
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, providing insurance, reinsurance, specialist advisory, and investment operations around the world. Our mission is to empower people to seize opportunities and live their lives to the fullest. We're a community of optimists and problem-solvers who believe in pushing ourselves to go further and helping others realize their potential.
**Join Our Team**
As a Customer Service Representative – Licensed P&C Agent, you will play a vital role in delivering quality service and insurance recommendations to current and prospective arenaflex customers. This is a combined service and sales role, with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.
**Responsibilities**
* Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary.
* Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
* Strive for first call resolution to provide "best in class" service.
* Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.
**Qualifications/Skill Sets**
* Ability to work in a fast-paced team environment.
* Dedicated to providing a positive customer experience.
* Communicate clearly and professionally over the phone.
* Strong technical background/ability to multi-task in several systems at once.
* Willingness to learn new material and systems/applications.
* Accountable and reliable.
**Requirements**
* Property/Casualty Insurance License required.
* High School Diploma or equivalent; some college is a plus!
* 1 or more years of insurance sales/service experience desired. Customer Service experience required.
* Demonstrated job stability and attendance records.
* Remote working experience a plus.
* Solid computer, grammar, and multi-tasking skills.
* US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future.
**Work Environment and Culture**
* This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location.
* In addition to regular hourly pay, there is an annual Performance Bonus Potential.
* arenaflex offers a competitive benefit program that includes multiple health, dental, and vision insurance plan options, optional life, disability, and AD&D insurance, a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave, and more.
**What's in it for You?**
* Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
* All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance.
* We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave, and more.
* arenaflex is an equal opportunity employer and does not discriminate or allow discrimination on the basis of any protected characteristic.
**How to Apply**
If you're ready to play your part in delivering exceptional customer experiences and making a meaningful difference, choose 'Apply Now' to fill out our short application. We look forward to finding out more about you!
**Important Note**
arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Please note that all legitimate job postings with arenaflex will be posted on arenaflex Careers, and all legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses.