At arenaflex, we're on a mission to revolutionize the way healthcare providers interact with our organization. As a key member of our dynamic team, you'll play a vital role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. If you're passionate about delivering exceptional customer service and have a strong desire to grow your career, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to providing innovative solutions to the ever-evolving needs of our customers. With a strong commitment to excellence, we strive to create a work environment that fosters growth, collaboration, and innovation. Our team is comprised of talented individuals who share a common goal: to make a positive impact on the lives of our customers and the communities we serve.
**Job Summary**
As a Provider Customer Service Call and Chat Representative at arenaflex, you'll be responsible for providing exceptional customer service to healthcare providers through multi-channel communication, including phone calls and chat. You'll advocate for providers, resolve issues, and promote self-service digital tools to enhance the provider experience. If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues
* Service providers in a multi-channel environment, including call and concurrent chat as required
* Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
* Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
* Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
* Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
* Strong multi-tasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
* Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution
**Requirements**
* High School Diploma / GED OR equivalent work experience
* Must be 18 years of age OR older
* 1+ years of customer service experience with analyzing and solving customer's concerns
* Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
* Ability to type at a speed of greater than OR equal to 35 - 40+ WPM (words per minute) with an accuracy of 90%
* Ability to work any full-time (40 hours / week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday
**Nice-to-Haves**
* Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools
* Prior health care experience and knowledge of healthcare terminology
**Benefits**
* 10 weeks of paid training
* Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX
**Why Join arenaflex?**
* Opportunity to grow your career in a dynamic and innovative organization
* Collaborative and supportive work environment
* Comprehensive training program to ensure your success
* Flexible work arrangements, including remote work options
* Competitive compensation and benefits package
**How to Apply**
If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application today, and take the first step towards a rewarding career with arenaflex.