At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a key part of our team, delivering exceptional customer experiences and helping us achieve our vision. If you're a self-driven, customer-focused individual with a passion for health insurance, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. Our innovative platform empowers millions of Americans to make informed health plan decisions, and we're committed to making finding and enrolling in health insurance simple and accessible. With a strong focus on customer satisfaction and a collaborative team environment, we're the perfect place for customer service professionals who want to make a real difference.
**Job Summary**
As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our team to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. If you're a motivated, self-driven individual with a passion for customer service and health insurance, we encourage you to apply.
**Key Responsibilities**
* Deliver exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry
* Manage customer accounts and provide technical support
* Interpret and follow defined procedures and policies
* Creative problem-solving skills to resolve customer issues
* Flexibility and adaptability to changing projects and updates
* Time and task management (multitasking and task prioritization)
* Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
* Adhere to regulated guidelines for communications via all channels
**Essential Qualifications**
* 18 years of age or older
* Complete Background check and drug test within 3 days
* Dedicated, private, and secure workspace
* Personal device with functioning camera required for the Training Period
* Committed to full attendance for paid 3-week Training period
* Minimum Internet Speed of 35 mb/s with ethernet
* Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
* NOT compatible with mobile internet service providers and/or satellites
* NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
**Preferred Qualifications**
* Previous experience in customer support or technical support role
* Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
* Previous experience in a Call Center
* Familiarity with CRM systems and practices
* Spanish Bilingual, a plus
**What We Offer**
* Paid Training
* Full-Time, Seasonal role
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home
* Collaborative and supportive team environment
* 401K Match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)
**Work Environment and Company Culture**
At arenaflex, we're committed to building a positive and motivating work environment that supports the growth and development of our team members. As a Remote Customer Service Representative, you'll have the flexibility to work from home and enjoy a range of benefits, including:
* Flexible scheduling to accommodate your needs
* Collaborative and supportive team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
**Compensation and Benefits**
* $15.00 - $16.50 per hour, depending on experience
* Performance and attendance-based incentives, in addition to the base pay
* 401K Match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)
**How to Apply**
If you're a motivated, customer-focused individual with a passion for health insurance, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon.