At arenaflex, we're passionate about empowering healthier lives through nutrition, science, and wellness. Our broad product portfolio includes renowned brands that cater to diverse consumer needs, and we're committed to fostering professional growth and celebrating the achievements of our people. We're now seeking an experienced Full Stack Customer Development Manager to join our team and drive strategic growth for our Costco account.
**About arenaflex**
arenaflex is a leading company in the health and nutrition industry, with a rich history of innovation and commitment to excellence. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere, and we're committed to fostering a culture of collaboration, creativity, and inclusivity.
**Job Summary**
The Customer Development Manager is responsible for the functional management, leadership, and execution of all sales-related activities for the Costco account. This role requires a strategic thinker with exceptional relationship-building skills, a deep understanding of the customer's go-to-market model, and the ability to drive growth through innovative solutions.
**Key Responsibilities**
* Develop strategic and winning relationships throughout Costco, with a particular focus on divisional wins (i.e., displays, distribution gains, ACV enhancement, etc.)
* Establish strong working relationships with all internal teams, including Customer Strategy, Finance, and Customer Service
* Develop and execute a detailed understanding of the customer's go-to-market model, including Category Management strategy
* Deliver target budget plans and new product distribution goals, aligning with the customer's objectives
* Execute our brand and category growth strategy, leveraging the customer's strengths and opportunities
* Identify new opportunities for growth, develop and implement strategic written sales plans in accordance with corporate goals
* Maintain a clear understanding of customer objectives and liaise with RVP to develop operational plans to manage execution and measure results
* Foster and grow existing and new relationships within the account, gaining a deep understanding of current and potential future needs of our customers
* Educate our business partners on our products, retail goals, and measurement of success
* Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
* Manage daily business in partnership with customers, including UPC product/item setup, maintenance, logistics, and inventory management
* Sell-in new products and all promotions to qualified retailers, ensuring full-line distribution of products (new and existing items)
* Work with customers to implement Retail initiatives and monitor Retail standards
* Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and arenaflex market position
* Responsible for working with agencies to input Trade Investment Management (TIM and Osprey): system input, trade fund management, direct sales forecasting, and projection activities for the company
* Strong Trade management/budget processing and an efficiency that focus on a strong ROI
* Monthly reporting, sales analytics, and insights; understand go-to-market strategy and how to maximize sales efficiency
* Perform other duties as required
* P&L management within respective account coverage
**Experience**
* Bachelor's degree in business or related field is preferred
* 5+ years' experience ideal; minimum 2 years Managing Large Customers desired
* Sales experience in the Grocery, Drug, and/or Mass retail channel(s) is required
* Experience in consumer goods and Vitamins and supplements is highly preferred
* Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers
* Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment
* Knowledge regarding relationship management, experience, and mindset to work with partners in building initiatives that deliver on goals
* Strong cross-functional relationships with assigned accounts
* Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.)
**Preferred Skills**
* Ability to manage multiple priorities and multiple brands/categories
* High level of organizational skills, good written and oral communication skills
* Ability to work independently and meet deadlines
* Must be able to multi-task and follow-up when responses are needed
* Deep understanding of the assigned Customer and how to develop demand creation plans
* The ability to utilize creativity and push beyond the obvious, comfortable going into "unchartered" territory in setting out recommendations and goals
* Problem solver with a solutions-oriented mindset
* Must be a dynamic leader who can push past obstacles and overcome objections
* Understand the value of listening to customers, gaining insights, and moving objectives forward
* Must be an articulate communicator who can quickly synthesize data
* P&L management and strong financial acumen
**Work Environment and Culture**
This position will be either a remote or hybrid role based on the selected candidate's geographic location. Preference will be given to applicants who live within a commutable distance of Seattle, WA, Bridgewater, NJ, Chicago, IL, Palm Beach Gardens, FL, or Long Island, NY.
**Compensation and Benefits**
The approximate target compensation range for this role is $120K to 140K. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
arenaflex offers performance-based incentives and a competitive total rewards package, which includes a 401(k) with company match, healthcare coverage, and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.
**Diversity, Equity, and Inclusion**
arenaflex is committed to fostering a culture of diversity, equity, and inclusion. We believe that our differences are our strengths and that everyone deserves to feel valued, respected, and empowered to contribute their best work. We're an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.
**How to Apply**
If you're a motivated and results-driven professional with a passion for customer development and growth, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Contact Us**
If you require any special accommodations during the recruitment process, please don't hesitate to contact us at [
[email protected]](mailto:
[email protected]) or dial 711 and provide this number to the operator: 1-800-321-6467.
We look forward to hearing from you and exploring how you can contribute to our mission to empower healthier lives through nutrition, science, and wellness.