Experienced eCommerce Customer Service and Sales Representative for Industrial Supply Solutions

Introduction to blithequark

blithequark is a renowned, family-owned industrial supply company that has been a cornerstone in the industry since its inception in 1976. With a rich history spanning over four decades, blithequark has established itself as a trusted partner for businesses seeking top-quality industrial equipment and supplies. As a third-generation company, blithequark prides itself on its commitment to exceptional customer service, fostering long-lasting relationships with its clients, and providing innovative solutions to meet the evolving needs of the industrial sector.

Job Overview

blithequark is seeking an exceptional Customer Service/Sales Representative to join its dynamic team. As a key member of our customer-facing team, you will play a vital role in ensuring customer satisfaction, maintaining positive relationships with our clients, and driving sales growth. If you are a highly organized, detail-oriented, and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

In this critical role, you will be responsible for a wide range of duties, including:

• Managing and assigning emails to ensure prompt and efficient communication with customers and vendors
• Processing invoices from suppliers and delivering customer invoices in a timely manner
• Receiving payments from customers, running credit card transactions, and maintaining accurate financial records
• Entering tracking numbers into our Enterprise Resource Planning (ERP) system and eCommerce websites to ensure seamless order fulfillment
• Managing high-volume phone calls from customers and vendors, providing excellent customer service, and resolving issues in a professional and courteous manner
• Providing verbal and email quotes to customers, communicating with vendors to confirm price and availability, and processing orders with vendors
• Keeping track of backorders, following up with vendors and customers on ship dates, and preparing and reconciling monthly payments to vendors
• Maintaining accurate records of past-due invoices and working with customers to resolve outstanding balances

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers, vendors, and internal stakeholders
• Highly detail-oriented, with a strong focus on accuracy and attention to detail in all aspects of your work
• Proactive work ethic and excellent communication skills, with the ability to work independently and as part of a team
• High-level organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
• Friendly and patient demeanor, with a strong customer-focused approach and a commitment to delivering exceptional service
• Proficient in Microsoft Office, with experience in eCommerce software and a willingness to learn our proprietary systems
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus, but not required
• Ability to maintain confidential financial documentation and adhere to our company's data protection policies
• Require minimal supervision to complete work and meet deadlines, with a strong sense of accountability and a commitment to achieving results

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• 3+ years of experience in eCommerce customer service and sales, with a proven track record of success in a similar role
• Experience working in an industrial supply company or a related industry, with a strong understanding of our products and services
• Advanced skills in Microsoft Office, particularly in Excel, with the ability to analyze data and provide insights to inform business decisions
• Experience with ERP systems and eCommerce platforms, with a willingness to learn and adapt to new technologies
• Certifications or training in customer service, sales, or a related field, with a commitment to ongoing learning and professional development

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, vendors, and internal stakeholders
• Strong problem-solving and analytical skills, with the ability to resolve issues and provide solutions in a timely and efficient manner
• High-level organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines
• Strong customer-focused approach, with a commitment to delivering exceptional service and ensuring customer satisfaction
• Ability to work in a fast-paced environment, with a strong sense of adaptability and a willingness to learn and adapt to new technologies and processes

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service/Sales Representative, you will have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs, with a focus on customer service, sales, and industry-specific knowledge
• Opportunities for advancement within the company, with a clear path for career progression and professional growth
• Access to industry events and conferences, with the opportunity to network with peers and stay up-to-date with the latest industry trends and developments
• A supportive and collaborative work environment, with a strong focus on teamwork and mutual respect

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a Customer Service/Sales Representative, you will be working in a dynamic and fast-paced environment, with a strong focus on teamwork and collaboration. Our company culture is built on the following values:

• A commitment to exceptional customer service, with a focus on delivering outstanding results and ensuring customer satisfaction
• A strong sense of teamwork and collaboration, with a willingness to support and assist colleagues as needed
• A focus on ongoing learning and professional development, with a commitment to staying up-to-date with the latest industry trends and developments
• A positive and inclusive work environment, with a strong focus on mutual respect and a commitment to diversity and inclusion

Compensation, Perks, and Benefits

As a Customer Service/Sales Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive hourly rate of $22 - $24 per hour, with opportunities for overtime and bonuses
• A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
• A range of perks, including parental leave, work-from-home options, and equipment provided
• Access to ongoing training and development programs, with a focus on customer service, sales, and industry-specific knowledge
• A supportive and collaborative work environment, with a strong focus on teamwork and mutual respect

Conclusion

If you are a highly motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service/Sales Representative at blithequark, you will be working in a dynamic and fast-paced environment, with a strong focus on teamwork and collaboration. With a range of career growth opportunities and learning benefits, as well as a comprehensive compensation and benefits package, this is an opportunity not to be missed. Apply now to join our team and take the first step towards a rewarding and challenging career in customer service and sales.

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