Introduction to arenaflex
arenaflex is a leading private company that is revolutionizing the entertainment industry. We believe in providing exceptional customer experiences and are committed to excellence, simplicity, and getting our customers back to streaming. Our international customer service team is dedicated to delivering outstanding interactions with our subscribers worldwide. We are seeking a skilled and experienced Data Entry and Customer Service professional to join our team and contribute to our mission of shaping the destiny of worldwide entertainment.
Job Overview
We are looking for a highly motivated and organized individual to fill a full-time Data Entry and Customer Service position. The successful candidate will be responsible for managing data entry projects, developing learning content, facilitating training sessions, and building strong relationships with our outsourced call center partners. This is an exciting opportunity to work with a global company and be part of a dynamic team that is passionate about delivering exceptional customer experiences.
Key Responsibilities
- Program management: Outline, document, and maintain the scope of all local L&D projects, create and track project plans, and develop trusting partnerships with outsourced call center partners.
- Learning content development: Conduct gap analysis for performance and training opportunities, prioritize identified gaps, and develop regular and accurate training curriculum for tool-based technical and behavioral soft skills.
- Facilitation: Deliver learning material in face-to-face and virtual environments to leadership audiences and pilot newly designed curriculum, run train-the-trainer programs for call center trainers, and educate and develop call center leaders to co-facilitate the delivery of learning material.
- Dealer management and relationship building: Partner with the training and operational teams of our outsourced call center providers, contribute to the overall performance of the CS business, and build and power L&D governance for the providers.
- Stakeholder management: Build and foster strong partnerships with regional CS colleagues and be an effective voice of the local L&D team, participate in learning opportunities, priorities, and impact, and collaborate with other business leaders to transform operational opportunities into L&D opportunities.
Essential Qualifications
- 3+ years of experience designing soft skills and tools learning solutions, including onboarding programs focused across a range of levels, call center agents, senior call center representatives, emerging leaders, and senior executive audiences.
- Experience designing and facilitating learning services that range from 15-minute learning to multi-week classroom reports.
- Strong facilitation experience in various instructor-led programs for diverse audiences and training skills.
- Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and attention to detail.
- Ability to work in a fast-paced, outcomes-oriented, data-driven environment.
- High degree of independence and ability to work and manage own time efficiently.
- Bachelor's degree in instructional design or a related degree, master's degree a plus.
- Fluent in Portuguese and English, Spanish is a plus.
Preferred Qualifications
- Experience working in a cross-cultural global environment.
- Experience with content/knowledge management.
- Experience designing training curriculum for service, retail, or call center managers/leaders.
- Experience with innovative facilitation tools.
Skills and Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong attention to detail and organizational skills.
- Ability to adapt to changing priorities and deadlines.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs, including onboarding programs, leadership development programs, and technical skills training. Our employees have the opportunity to work on challenging projects, collaborate with cross-functional teams, and develop their skills and expertise in a fast-paced and dynamic environment.
Work Environment and Company Culture
arenaflex is a global company with a diverse and inclusive culture. We value our employees and are committed to creating a work environment that is supportive, collaborative, and fun. Our employees enjoy a range of benefits, including flexible working hours, remote work options, and a comprehensive compensation package. We are passionate about delivering exceptional customer experiences and are committed to excellence, simplicity, and getting our customers back to streaming.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range of $25 to $35 per hour, depending on experience. Our employees also enjoy a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. We are committed to recognizing and rewarding our employees' contributions and offer a range of recognition programs, including employee of the month and quarter awards.
Conclusion
If you are a motivated and organized individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Data Entry and Customer Service professional, you will have the opportunity to work on challenging projects, collaborate with cross-functional teams, and develop your skills and expertise in a fast-paced and dynamic environment. Apply now to take the first step in your career with arenaflex!
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