At arenaflex, we're proud to be a national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to support our growth and tackle exciting challenges. If you're passionate about delivering exceptional customer experiences and working in a dynamic, technology-driven environment, we'd love to hear from you. **About arenaflex** arenaflex is a team of 350 professionals with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Our headquarters and home base is in Seattle, where we've been successfully advancing our technology and business processes for over 30 years. We're committed to staying ahead of the competition and continuously improving our services to meet the evolving needs of our customers. **Job Overview** As an Experienced Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This customer-focused role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities at once. You'll work closely with other teams to ensure all necessary tasks are completed on orders, and you'll have the opportunity to grow and develop your skills in a supportive and collaborative environment. **Key Responsibilities** As a Customer Support Specialist at arenaflex, your key responsibilities will include: * Responding to customer support tickets, including answering questions and resolving issues related to existing orders * Managing high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online * Responding to emails and addressing questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field * Documenting issues in Confluence * Visiting court dockets for information on case filing and occasionally pulling filed papers * Performing other job-related duties as assigned **Qualifications** To be successful in this role, you'll need: * A high school diploma or GED * 1-3 years of customer support or call center experience assisting customers over the phone * Technology-driven skills, including experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems * Document manipulation experience * The ability to read, write, and speak English * The ability to transcribe information, review an order, investigate issues, and implement solutions * The ability to perform repetitive tasks with accuracy * The ability to maintain a high level of work product in often stressful situations * The ability to anticipate issues and circumvent them * The ability to implement new processes and changes and improve performance * A typing speed of at least 55 wpm **Essential Skills and Competencies** To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong organizational and time management skills * Ability to work independently and as part of a team * Strong attention to detail and accuracy * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support Specialist, you'll have the opportunity to: * Develop your technical skills through training and professional development programs * Take on new challenges and responsibilities as you grow in your role * Collaborate with other teams to drive business results and improve processes * Participate in regular feedback and coaching sessions to help you achieve your goals **Work Environment and Company Culture** At arenaflex, we're proud of our collaborative and supportive work environment. We believe in: * Empowering our employees to make a meaningful impact * Fostering a culture of innovation and continuous improvement * Providing opportunities for growth and development * Recognizing and rewarding outstanding performance * Supporting work-life balance and employee well-being **Compensation, Perks, and Benefits** As a Customer Support Specialist at arenaflex, you'll enjoy: * Competitive starting pay of $12.00 per hour * Comprehensive health, dental, and vision insurance * 401(k) plan with company match * Disability insurance * Employee assistance program * Paid time off * Referral program * Opportunity to work 100% remotely from anywhere in Puerto Rico **Schedule** This is a full-time position, Monday through Friday, with a regular schedule of 8 hours per day. **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a dynamic, technology-driven environment, we'd love to hear from you. 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