Introduction to arenaflex arenaflex is on a mission to become the best airline in the history of aviation, and we're excited to have you join us on this journey. As a global organization operating in numerous locations around the world with thousands of customers and employees, we have a unique obligation to promote and provide opportunities in the places where we work, live, and fly. Our careers include a competitive benefits package designed to keep you happy, healthy, and well-traveled. From top-notch benefits and space available travel awards, arenaflex is truly a unique workplace. Job Overview We're looking for a highly skilled and experienced Customer Support Representative to join our team. As the face of our company, you will create meaningful connections and enable an environment where everyone feels appreciated, valued, and respected. You will interact with our global customers in our gates and at doors, assisting them with tagging, baggage, welcoming customers as they begin and end their journey, and doing it with a smile. You will provide comfortable, professional, certain, and quick service to help resolve customer travel issues and make their experience memorable. Key Responsibilities Receiving and directing incoming calls, welcoming, and advising customers, tagging, and handling baggage Scheduling tickets, determining fares and directing to ensure passenger's travel needs are met Collaborating with customers in a kind and helpful way to create memorable experiences and build customer loyalty and engagement Anticipating and exceeding customer needs while maintaining a strong sense of responsibility when we have disappointed a customer Working every day with a safety mindset by ensuring we hold ourselves and each other to the highest standards Essential Qualifications To succeed in this role, you will need to meet the following minimum requirements: High school graduate or equivalent diploma Minimum of 18 years of age Excellent communication skills with proficiency in English and Spanish Comfortable working with computers, smartphones, and new technologies Physical ability to stand and walk for entire shift, as well as lift and handle baggage Ability to travel to different countries for training Ability to work ANY shift that is assigned to you within a 24-hour, 7-day a week operation which can include late nights, early mornings, weekends, and holidays Legally authorized to work in the USA without sponsorship Ability to meet the Company membership standards and uniform and appearance standards Hold a valid passport and U.S. visa Preferred Qualifications The following qualifications will assist you in standing out from the crowd: Past airline, travel, or hospitality work experience Bachelor's degree Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop in your career. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You'll have the chance to work with a talented and diverse team, and to develop a wide range of skills that will serve you well throughout your career. Work Environment and Company Culture arenaflex is a unique and dynamic workplace, with a strong focus on teamwork, innovation, and customer service. We're proud of our diverse and inclusive culture, and we're committed to creating an environment where everyone feels valued and respected. We offer a range of benefits and perks, including competitive pay, comprehensive benefits, and opportunities for travel and career advancement. Compensation, Perks, and Benefits We offer a competitive salary range of $35-45 per year, as well as a range of benefits and perks, including: Comprehensive health and wellness benefits Retirement savings plan Paid time off and holidays Opportunities for travel and career advancement And more Conclusion If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity with arenaflex. As a Customer Support Representative, you'll have the chance to make a real difference in the lives of our customers, and to be part of a talented and dynamic team. Don't miss out on this opportunity to join a unique and innovative company, and to take your career to the next level. Apply now to become a part of the arenaflex team! How to Apply To apply for this exciting opportunity, please click on the link below to register as a candidate and submit your application. We look forward to hearing from you! Apply Job! Apply for this job