Are you passionate about video streaming and eager to help others who share that passion? Do you have a knack for providing exceptional customer support experiences? If so, we'd love to hear from you. blithequark is seeking a talented, customer-centric professional to join our team as a Customer Support Representative. As a key member of our team, you'll play a vital role in helping our customers achieve their goals and succeed in the ever-evolving world of video content creation. **About blithequark** At blithequark, we believe that everyone has a story worth sharing, and anyone can become an exceptional video creator with unlimited reach. We're on a mission to craft top-quality tools for video content creators, empowering them to share their stories with the world. With a burning passion for helping creators be seen and heard, we've been inspiring over 8 million people worldwide to share their stories through live video and follow their dreams. As the #1 multistreaming solution, we're committed to making a lasting impact in people's lives. **Key Responsibilities** As a Customer Support Representative at blithequark, you'll be responsible for: * Providing accurate and personalized communication to blithequark users through live chat, email, and social media in a timely manner * Staying updated on the video and streaming world so you can provide expert solutions to our customers * Contributing to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience * Being an advocate of blithequark and sharing product knowledge with customers to foster engagement and loyalty to our product * Passing customer feedback onto the product or sales team to improve the organization's offerings **What We Look For** We're looking for a talented individual who: * Has experience in streaming with blithequark * Understands how to go live to an RTMP or sites such as Facebook, X, Instagram, or Twitch * Has experience in a customer-facing role and maintains a keen interest in providing outstanding customer support experiences * Is proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus) * Has experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc. * Can multitask and handle multiple client conversations simultaneously * Is resourceful, flexible, and can hold themselves accountable * Is available to work assigned shift rotations as needed * Work shift: 5 PM - 2 AM UTC; Days off - Monday and Tuesday **What We Offer** As a Customer Support Representative at blithequark, you'll enjoy: * A startup environment and a flat company structure * The opportunity to work closely with founders and team to build and grow the product * The ability to make an impact on the evolution of the product * The chance to create something that influences people's lives * Equity packages for you to truly be a part of the blithequark journey * The tech you need to get your job done **Work Environment and Company Culture** At blithequark, we value a collaborative and dynamic work environment. Our flat company structure allows for open communication and flexibility, enabling our team members to thrive and grow. As a remote team, we're committed to maintaining a strong sense of community and connection, even from a distance. We believe in empowering our team members to take ownership of their work and make a meaningful impact in the lives of our customers. **Career Growth Opportunities and Learning Benefits** As a Customer Support Representative at blithequark, you'll have the opportunity to: * Develop your skills and expertise in customer support and video streaming * Participate in training and development programs to enhance your knowledge and abilities * Collaborate with cross-functional teams to drive innovation and improvement * Take on new challenges and responsibilities as you grow and develop in your role * Enjoy a competitive salary and benefits package, including equity packages and opportunities for professional growth **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary that reflects your experience and qualifications * Equity packages to reward your contributions and commitment to blithequark * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * Opportunities for professional growth and development, including training and education programs * A dynamic and supportive work environment that fosters collaboration and innovation **How to Apply** If you're passionate about video streaming and eager to help others who share that passion, we'd love to hear from you. Apply now to join our team as a Customer Support Representative and be a part of the blithequark journey. Apply Job! Apply for this job