At blithequark, we're revolutionizing the automotive industry by providing innovative solutions to dealerships and car buyers alike. As a Customer Support Representative – Chat, you'll be at the forefront of this revolution, engaging with customers and turning conversations into leads that drive revenue for our clients. If you're passionate about delivering exceptional customer service, enjoy working with technology, and thrive in a fast-paced environment, we want to hear from you! **About blithequark** blithequark is a dynamic and forward-thinking company that's changing the way the automotive industry interacts with customers. Our team is dedicated to providing top-notch support to our clients, and we're looking for like-minded individuals to join our ranks. As a Customer Support Representative – Chat, you'll be part of a collaborative and supportive team that's passionate about delivering exceptional results. **Responsibilities** As a Customer Support Representative – Chat, your primary responsibilities will include: * Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns * Providing detailed information about our products and services, ensuring that customers have a comprehensive understanding of our offerings * Narrowing down on appointment information to schedule appointments, ensuring that customers have a seamless experience from inquiry to sale * Capturing customer contact information for lead generation and client review, helping our clients to build strong relationships with their customers * Summarizing interactions based on customer needs for client review, providing valuable insights into customer behavior and preferences * Developing and maintaining a knowledge base of the evolving products and services, staying up-to-date on the latest developments and innovations in the industry **Qualifications** To be successful in this role, you'll need to possess the following qualifications: * Previous experience in retail customer service or the automotive industry is preferred, but not necessary * Basic internet and window-based computer skills are essential, with a strong ability to multitask and adapt to change * A positive and professional demeanor is crucial, with excellent written and verbal communication skills * Ability to work in a fast-paced environment, with a strong focus on delivering exceptional customer service * Previous experience in gaming is helpful, but not necessary **Requirements** To join our team, you'll need to meet the following requirements: * Attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST * Possess basic internet and window-based computer skills * Demonstrate a strong ability to multitask and adapt to change * Possess a positive and professional demeanor * Exhibit excellent written and verbal communication skills * Ability to work in a fast-paced environment **Benefits** As a valued member of our team, you'll enjoy a range of benefits, including: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off * Work-life balance * Access to our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center * Opportunities to participate in sports and social leagues after work, as well as volunteering initiatives through our Associate Foundation **Work Environment and Company Culture** At blithequark, we're committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks. As a Customer Support Representative – Chat, you'll be part of a dynamic and fast-paced team that's dedicated to making a difference in the automotive industry. **Compensation and Perks** We offer a competitive salary and benefits package, as well as a range of perks and incentives to recognize your hard work and dedication. As a valued member of our team, you'll enjoy a range of benefits, including: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off * Work-life balance * Access to our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center * Opportunities to participate in sports and social leagues after work, as well as volunteering initiatives through our Associate Foundation **How to Apply** If you're passionate about delivering exceptional customer service, enjoy working with technology, and thrive in a fast-paced environment, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience. Apply Now! Apply for this job