Welcome to blithequark blithequark is a pioneering force in the nation's virtual healthcare services, particularly in school-based settings. Recognized for its innovative approach, blithequark has been transforming the way schools provide physical and mental healthcare to students. By partnering with districts and health plans across the country, blithequark aims to make healthcare accessible to all, regardless of insurance status or ability to pay. Our mission is to remove barriers to mental and physical healthcare, ensuring that children receive the care they need to thrive in school, at home, and in life. About the Role We are seeking a dynamic, empathetic, and action-oriented Customer Success Manager to join our team. As a key member of our Customer Success team, you will play a vital role in ensuring the successful adoption and ongoing usage of blithequark's services within the schools we serve. You will work closely with our Account Management and Implementation teams to establish a robust infrastructure for school support, focusing on building strong relationships with school partners, including school mental health and physical health staff, principals, and their communities. Key Responsibilities Develop and maintain strong relationships with school partners, including regular meetings and communications to drive engagement and ensure a high level of partner satisfaction. Identify and proactively resolve complex customer issues, advocating for the customer's needs across blithequark. Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact. Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning. Attend and facilitate strategic district-wide, school-specific, and community events, playing an active role in achieving our mission to increase access to care. What We're Looking for We are excited about candidates who are relationship-driven, mission-aligned, and possess dynamic communication skills. You should be a self-starter with a demonstrated capacity for following through on commitments and scheduled events. A strong ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands is essential. Essential Qualifications Experience working with children in diverse socio-economic environments. Prior experience with schools, which could be an excellent opportunity for former teachers and school staff transitioning out of the classroom. Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus. Ability to travel for approximately 80% of the time. Must currently reside in Orange County, CA. Preferred Qualifications Prior experience within start-up or hyper-growth environments. Existing relationships in Orange County, CA. Career Growth and Learning Benefits At blithequark, we believe in investing in our team members' growth and development. As a Customer Success Manager, you will have opportunities to learn and grow, both as a professional and as a teammate. You will be part of a dynamic team that values diversity, inclusivity, and equity, and you will be encouraged to develop your skills and knowledge to drive success in your role. Work Environment and Company Culture blithequark is committed to creating a diverse, inclusive, and equitable workplace. We value the minds, experiences, and perspectives of people from all walks of life. Our company culture is built on the principles of respect, empathy, and collaboration. We believe that talent is everywhere, and so is opportunity. While we have physical offices, we have embraced working remotely throughout the United States, offering flexibility and work-life balance to our team members. Compensation, Perks, and Benefits The total compensation for this role is market-competitive, with a base salary range of $80,000 - $90,000, up to $10,000 annual bonus, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks. We offer a comprehensive benefits package that supports the well-being and success of our team members. Conclusion If you are a motivated and compassionate individual who is passionate about making a difference in the lives of students and their families, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will be part of a team that is dedicated to increasing equitable access to quality healthcare experiences for students and their families. Join us in our mission to transform the way schools provide healthcare, and let's work together to make a positive impact on the lives of those we serve. Apply for this job