At arenaflex, we're passionate about revolutionizing the healthcare industry with innovative solutions and exceptional customer service. As a Customer Service Specialist - Healthcare, you'll play a vital role in shaping the future of patient care and satisfaction. We're seeking a highly motivated and dedicated professional to join our team, bringing their expertise and passion for delivering outstanding customer experiences.
**About arenaflex**
arenaflex is a leading provider of cutting-edge healthcare solutions, committed to empowering patients, healthcare professionals, and organizations to achieve their full potential. Our mission is to transform the healthcare landscape with innovative technologies, exceptional customer service, and a deep understanding of the industry's complexities. We're driven by a passion for making a meaningful difference in people's lives and a commitment to excellence in everything we do.
**The Role**
As a Customer Service Specialist - Healthcare, you'll be responsible for ensuring that client-assigned healthcare accounts are billed and paid accurately and timely. You'll perform your duties in accordance with applicable laws and regulations, as well as arenaflex's policies and procedures. This is a hybrid role, allowing you to balance your time between our remote office and home, with a competitive salary reflecting our commitment to attracting the best talent.
**Key Responsibilities**
* Medical Collections: Accurately and efficiently manage medical collections, ensuring timely and compliant resolution of patient accounts.
* Responding to Telephone Inquiries: Utilize standard procedures and scripts to respond to inbound and outbound telephone inquiries, providing exceptional customer service and resolving issues in a timely manner.
* Gathering Information and Resolving Customer Inquiries: Gather information, perform research, and resolve customer inquiries, communicating options for resolution in a timely and effective manner.
* Informing Customers/Patients: Educate customers/patients about services available, assess their needs, and provide personalized solutions.
* Scheduling Work and Prioritizing Calls: Schedule work to ensure accurate phone coverage, prioritize calls, and escalate as required to ensure seamless customer service.
* Assisting in Planning and Implementing Department Goals: Collaborate with management to plan and implement department goals, making recommendations to improve efficiency and effectiveness.
**Other Duties**
* Establish and maintain effective working relationships with various stakeholders, including interdepartmental leadership, education and development, patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support, and contact management.
* Perform other duties as assigned, ensuring alignment with company mission and values.
**Requirements**
* High school diploma or college degree from an accredited college or university.
* Spanish fluency is preferable.
* Two to five years of industry experience in medical revenue cycle management is required.
* Medical experience, either practical or classroom knowledge, is necessary.
* Proven understanding of the medical revenue cycle.
* Demonstrated excellent verbal, written, and interpersonal communication skills.
* Demonstrated knowledge of HIPAA rules and regulations.
* Attention to detail.
* Good attendance record.
* Proven ability to work collaboratively in a team environment.
* Demonstrated ability to perform work in alignment with company mission and values.
* Proven PC proficiency in MS Office Suite Applications.
**Work Environment and Physical Requirements**
* Work environment is either remote or an office location.
* The position requires the dexterity to operate office equipment, such as a personal computer, keyboard, mouse, and telephone.
* Occasional lifting may be required up to 25 lbs.
* Must be able to sit for extended periods of time with frequent bending and stooping.
* Must have current, valid driver's license or reliable transportation to commute to/from work.
**Benefits**
* PTO - Accrued Day 1
* Annual Personal Holiday
* Paid Holidays
* 401k With Match
* Lucrative Employee Referral Bonus Program
* Paid 20K Employee Life Insurance
* Paid Employee Long-Term Disability
* Employee Discounts
* Medical, Dental, Vision, Accident, Critical Illness, Hospital indemnity, Voluntary Life, Short-Term Disability
**Why Join arenaflex?**
* Competitive salary and benefits package
* Opportunity to work in a dynamic and innovative industry
* Collaborative and supportive work environment
* Professional growth and development opportunities
* Recognition and rewards for outstanding performance
* Commitment to work-life balance and flexibility
**Are You the One We're Looking For?**
If you believe you have what it takes to deliver exceptional patient experiences and join our team at arenaflex, submit your application without delay. We're eager to hear from talented candidates like you.