At blithequark, we're a family-owned, third-generation industrial supply company that has been serving our clients for over four decades. Founded in 1976, our commitment to delivering exceptional customer service and providing top-notch products has earned us a reputation as a trusted partner in the industry. We're now seeking an exceptional Customer Service & Sales Representative to join our team and help us continue to grow and thrive! **Job Summary:** As a Customer Service & Sales Representative at blithequark, you'll play a vital role in ensuring customer satisfaction and maintaining a positive relationship with our clients. You'll be the face of our company, providing exceptional service and support to our customers through phone, email, and in-person interactions. Your expertise in e-commerce and industrial supply will enable you to effectively communicate with customers, vendors, and internal teams to resolve issues, answer questions, and drive sales. **Key Responsibilities:** * Manage and assign emails, ensuring timely and efficient responses to customer inquiries * Process invoices from suppliers, delivering customer invoices and receiving payments in a timely manner * Enter tracking numbers into our ERP and e-commerce websites, ensuring accurate and up-to-date information * Manage high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability * Process orders with vendors and confirm order acknowledgments, keeping track of backorders and following up with vendors and customers on ship dates * Prepare and reconcile monthly payments to vendors, keeping track of past-due invoices and resolving any discrepancies * Maintain confidential financial documentation, requiring minimal supervision to complete work and meet deadlines **Essential Qualifications:** * 3+ years of experience in e-commerce, customer support, and sales * Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers, vendors, and internal teams * Highly detail-oriented, with a proactive work ethic and strong communication skills * High-level organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Friendly and patient demeanor in a fast-paced environment, with the ability to work effectively under pressure * Proficient in Microsoft Office, with experience in e-commerce software and industrial equipment, supplies, filtration, or compressed air equipment a plus * Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines **Preferred Qualifications:** * Experience working in a similar role at a family-owned or industrial supply company * Knowledge of industrial equipment, supplies, filtration, or compressed air equipment * Certification in customer service or sales **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work effectively in a team environment * Proficient in Microsoft Office and e-commerce software * Experience with ERP systems and e-commerce websites * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service & Sales Representative, you'll have the opportunity to: * Develop your expertise in e-commerce and industrial supply * Learn from experienced colleagues and industry leaders * Participate in ongoing training and development programs * Take on new challenges and responsibilities as you grow and develop in your role * Enjoy a dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture:** At blithequark, we're proud of our family-owned heritage and commitment to delivering exceptional customer service. Our company culture is built on the values of: * Respect: We treat our customers, vendors, and colleagues with respect and dignity. * Integrity: We operate with honesty, transparency, and integrity in all our interactions. * Excellence: We strive for excellence in everything we do, from our products to our customer service. * Teamwork: We work together as a team to achieve our goals and support each other in our roles. **Compensation, Perks, and Benefits:** We offer a competitive salary of $22-$24 per hour, plus: * Two weeks of paid time off, plus all major holidays * One-hour paid lunch * Annual raises and bonuses * Health insurance * 401(k) matching * Paid time off * Parental leave * Work from home options * Equipment provided **How to Apply:** If you're a motivated and customer-focused individual with a passion for e-commerce and industrial supply, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our careers page at [insert link]. We can't wait to hear from you! **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws. Apply for this job