Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark, a leading residential HVAC and Plumbing contractor in Northern Virginia, is seeking a highly skilled and motivated Customer Service Representative/Dispatcher to join our dynamic team in Chantilly, VA. **About blithequark** blithequark was founded in 1979 on a simple yet powerful philosophy: providing top-notch service to our customers while fostering a culture of excellence, integrity, and teamwork. Today, we remain committed to these values, which have enabled us to grow from a small family-owned business to a respected leader in our industry. Our team of dedicated professionals is passionate about delivering exceptional results, and we're excited to welcome like-minded individuals to our fold. **Job Role** As a Customer Service Representative/Dispatcher at blithequark, you'll play a critical role in ensuring our customers receive the highest level of service and support. Your duties will include: * Dispatching service technicians according to their schedule to ensure timely and efficient service delivery * Answering incoming service calls and adjusting technician schedules as needed to meet customer needs * Resolving customer issues promptly and courteously, investigating concerns, and routing them to the proper staff * Maintaining customer satisfaction by responding to special requirements and providing exceptional service * Matching service types with technician availability, location, and duration to maximize productivity, profitability, and efficiency * Making outbound calls to keep schedules filled and maintain our membership base * Collaborating with coworkers to achieve team goals and objectives * Educating customers on our Membership benefits to foster long-term relationships **Requirements** To succeed in this role, you'll need: * Previous experience in a call center environment, with a proven track record of delivering exceptional customer service * The ability to type at a speed of approximately 70 words per minute * Excellent communication skills, with a passion for building strong relationships with customers and colleagues * The ability to work independently as well as within a team environment * Familiarity with major cities and locations in Northern Virginia * A detail-oriented approach, with the ability to think proactively and solve problems efficiently **Remote Work Requirements** As a remote worker, you'll need to provide: * A high-speed internet connection * A quiet workspace with minimal background noise **Compensation and Benefits** We offer a competitive hourly rate of $17-20 per hour, based on experience, with opportunities for commission earnings that can average an additional $100-$1000+ per month. Our comprehensive benefits package includes: * Medical, dental, vision, STD, LTD, and life insurance * 401(k) retirement plan with matching contributions * 7 paid holidays per year * Paid vacation and personal days * Continued education and training opportunities **Work Environment and Company Culture** At blithequark, we pride ourselves on our collaborative and supportive work environment. Our team is passionate about delivering exceptional results, and we're committed to fostering a culture of excellence, integrity, and teamwork. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Disclaimer** blithequark reserves the right to modify or withdraw this job posting at any time, without notice. Apply for this job