At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to exceptional customer service has been the driving force behind our success, and we're now seeking a skilled Customer Service Representative/Dispatcher to join our team.
**Job Role**
As a Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database to ensure accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians to confirm appointments and resolve any issues
* Routing technicians based on location to ensure timely and efficient service delivery
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with other departments to resolve customer complaints and concerns
**Schedule**
Our Customer Service Representative/Dispatcher will have a flexible schedule that includes:
* Wednesday: In-office work at our Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday, Tuesday, Thursday, and Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
**Qualifications**
To be successful in this role, you'll need:
* Previous call center experience (at least one year)
* The ability to type at a speed of approximately 70 words per minute
* Excellent communication and interpersonal skills to handle high call volumes and interact with customers and technicians
* The ability to work independently as well as within a team environment
* Familiarity with main cities and locations in Northern Virginia
* Accurate documentation skills to update customer information in our customer database (Service Titan)
**Remote Work Requirements**
As a remote worker, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
**arenaflex Benefits and Culture**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our benefits and culture include:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with a company match
* Seven paid holidays per year
* Paid vacation and personal days
* Continued education with periodic classes to enhance your skills and knowledge
**Why Join arenaflex?**
As a Customer Service Representative/Dispatcher at arenaflex, you'll have the opportunity to:
* Work with a leading HVAC and Plumbing contractor in Northern Virginia
* Develop your skills and knowledge in customer service and dispatching
* Collaborate with a talented team of professionals who share your passion for exceptional customer service
* Enjoy a flexible schedule with remote work options
* Participate in ongoing education and training to enhance your career growth
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
**Note:** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, disability, or any other protected status.