At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Service Representatives - Sales (Hybrid). As a key member of our customer-facing team, you'll have the opportunity to make a real impact on our customers' lives, driving satisfaction and loyalty through exceptional service and sales expertise.
**About arenaflex**
arenaflex is a global leader in communications and technology, with a rich history dating back nearly 150 years. From the invention of the telephone to the widespread adoption of 5G and Fiber, we've been at the forefront of innovation, connecting families, communities, and businesses around the world. Our commitment to making connections that change the world is at the heart of everything we do, and we're excited to welcome talented individuals like you to our team.
**Job Summary**
As a Customer Service Representative - Sales (Hybrid) at arenaflex, you'll be responsible for providing exceptional customer service and sales support to our customers, driving satisfaction and loyalty through every interaction. You'll work in a fast-paced environment, handling customer inquiries, resolving issues, and promoting our products and services to enhance their experience. With a strong focus on customer acquisition, sales, service, and retention, you'll be a key player in our Premier Service Consultant team, specializing in customer acquisition and sales.
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
* Accurately resolve issues related to service, billing, payments, and collections, ensuring customer confidence and loyalty.
* Explain bills and product features clearly, troubleshooting basic problems and seeking higher support if needed.
* Build customer confidence and loyalty by resolving issues, supporting various customer inquiries, including technical issues.
* Work a flexible 40-hour per week schedule, which may include nights, weekends.
* Participate in paid training to develop your skills and knowledge of our products and services.
**What We're Looking For**
* Unwavering customer focus, with a passion for delivering exceptional service and sales support.
* Strong work ethic, with a commitment to meeting and exceeding sales targets.
* Adaptability, with the ability to work in a fast-paced environment and adapt to changing customer needs.
* Problem-solving skills, with the ability to troubleshoot basic problems and seek higher support if needed.
* Attention to detail, with a focus on accuracy and quality in every interaction.
**Perks and Benefits**
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone.
* Tuition reimbursement program, supporting your ongoing education and career development.
* Paid Time off and holidays, with at least 6 company-designated holidays and additional PTO based on the bargaining group to which you are hired.
* Paid Parental Leave, Medical/Dental/Vision coverage, and 401(k) plan.
* Additional sick leave beyond what state and local law require may be available but is unprotected.
* Adoption Reimbursement, Disability Benefits (short term and long term), Life and Accidental Death Insurance, and Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
* Employee Assistance Programs (EAP) and Extensive employee wellness programs.
**Work from Home (WFH) Requirements**
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs).
* An established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.).
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.).
* You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
**Career Growth Opportunities**
* Career possibilities are limitless with arenaflex, with opportunities to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
* You'll have the chance to take on new challenges and responsibilities, developing your skills and expertise in sales, customer service, and leadership.
**Compensation and Benefits**
* Our Customer Service Representatives - Sales (Hybrid) earn $23.45 an hour and up to $3000/month in additional commission if all sales goals are met.
* Not to mention all the other amazing rewards that working at arenaflex offers, including employee discounts, tuition reimbursement, and paid Time off and holidays.
**How to Apply**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of talented individuals who are passionate about making connections that change the world.
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**Equal Employment Opportunity**
It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.
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