**Job Summary:**
Join arenaflex, a global leader in communications and technology, as a Customer Service Representative – Sales (Hybrid) and become the voice of our company. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, while driving to meet daily and monthly sales goals. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we'd love to hear from you!
**About arenaflex:**
arenaflex is a pioneer in making connections, and we've been innovating since our founding nearly 150 years ago. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we create connections that change the world.
**Job Responsibilities:**
As a Customer Service Representative – Sales (Hybrid), you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your day-to-day will include:
* Handling customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolving issues related to service, billing, payments, and collections
* Explaining bills and product features clearly
* Troubleshooting basic problems and seeking higher support if needed
* Building customer confidence and loyalty by resolving issues
* Supporting various customer inquiries, including technical issues
* Working a flexible 40-hour per week schedule, which may include nights and weekends
* Paid training
**What We're Looking For:**
* Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and building strong relationships with our customers.
* Strong Work Ethic: You're a self-motivated and disciplined individual who can work independently and as part of a team.
* Adaptability: You're flexible and able to adapt to changing situations and priorities.
* Problem-Solving Skills: You're able to analyze problems and develop effective solutions.
* Attention to Details: You're meticulous and detail-oriented, ensuring that every interaction is accurate and efficient.
**Join Our Team:**
As a member of our team, you'll enjoy amazing perks and benefits, including:
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
* Tuition reimbursement program
* Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
* At least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**Work from Home (WFH) Requirements:**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
* You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Growth Opportunities:**
As a Customer Service Representative – Sales (Hybrid) at arenaflex, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a strong work ethic and a passion for delivering exceptional customer experiences, you'll be well on your way to a successful career with arenaflex.
**Equal Employment Opportunity:**
It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.
**Apply Today!**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of innovators and customer service champions.
Apply Now