Join arenaflex, a global leader in communications and technology, as a Customer Service Representative – Sales. This is an exciting opportunity to redefine customer service, creating meaningful connections with each customer and driving sales growth. As a member of our team, you'll be the voice of arenaflex, introducing the latest technology, services, and offers to our customers.
**About arenaflex**
arenaflex is a dynamic and innovative company that's constantly evolving to meet customer and competitive demands. We're committed to providing exceptional customer experiences and delivering cutting-edge solutions. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.
**Job Summary**
As a Customer Service Representative – Sales, you'll be responsible for assisting Business customers with requests, questions, and concerns on all products and services offered by arenaflex. You'll be an expert in simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services. You'll also engage with Tier 3 support, third-party vendors, and suppliers to address issues, service faults, and provide customer resolution.
**Key Responsibilities**
* Assist Business customers with requests, questions, and concerns on all products and services offered by arenaflex
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Engage with Tier 3 support, third-party vendors, and suppliers to address issues, service faults, and provide customer resolution
* Troubleshoot and resolve customer-impacting issues such as voice and data issues that span multiple networks and interdependent network elements
* Provide support for products and services offered by arenaflex, including laptop connect services, air cards, USB devices, and initial set-up
* Handle less routine and repetitive matters and more complex troubleshooting scenarios
* Identify, track, and trend issues to assist in root cause elimination
* Proactively engage T3 support (network and IT) to address and resolve issues
* Engage third-party vendors and suppliers as needed to address service faults and provide customer resolution
* Remain proficient in all billing, rate plan, and feature matters
* Communicate effectively, both verbally and in writing
**What We're Looking For**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential
* Specific job assignments may require day, evening, weekend, or holiday hours
* Overtime may be required
* At least one year customer service experience preferred
* Call Center experience preferred
* Advance Typing/keyboarding skills preferred
**What's in It for You?**
* Paid training and resources to encourage your career growth
* Competitive salary with the potential to earn up to $3,000 in commissions yearly if all sales goals are met
* Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays
+ Paid Parental Leave
+ Paid Caregiver Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP) - Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**Career Growth Opportunities**
* Training on the latest technology, devices, and arenaflex's entire lineup of products, services, and promotions
* Opportunities to round out your experience and develop new skills
* Career possibilities are limitless with arenaflex
**Work Environment and Company Culture**
* arenaflex is committed to providing a dynamic and inclusive work environment
* Our team is passionate about making a difference and delivering exceptional customer experiences
* We're constantly evolving to meet customer and competitive demands, and we need the flexibility to evolve with it
**How to Apply**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now and let's discuss how you can become a vital part of our success story.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and provides reasonable accommodations for qualified individuals with disabilities. We're committed to diversity and inclusion in the workplace and strive to create a culture that's welcoming and inclusive for all employees.