Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If you're a skilled communicator with a knack for turning potentially unpleasant situations into memorable moments, we want to hear from you! At arenaflex, we're not just a company – we're a community of like-minded individuals who share a passion for making a difference in the lives of our guests. As a Retail Customer Service Representative, you'll be the face and voice of our hospitality and gaming operations across the country, working with fellow sports fans in an exciting and fun working environment. **About arenaflex** arenaflex is a leading entertainment and hospitality company with a rich history of innovation and excellence. With a portfolio of 43 properties across 20 states, we're committed to delivering unparalleled guest experiences that exceed expectations. Our team is dedicated to creating a culture of fun, inclusivity, and growth, where every individual has the opportunity to thrive and reach their full potential. **Key Responsibilities** As a Retail Customer Service Representative, you'll be responsible for providing exceptional customer service to our guests via phone, live chat, and email. Your primary objectives will be to: * Communicate with our guests in a friendly, caring, and professional manner, ensuring a seamless customer experience and providing comprehensive information on our properties and services. * Utilize internal resources and systems to view guest account statuses and histories, using this information to assist guests over the phone and provide personalized solutions. * Provide an exclusive level of customer service during every conversation, demonstrating friendliness, care, and building value in the arenaflex brand. * Assist guests with booking hotel reservations, provide relevant information about our properties, and address guest inquiries while sustaining company conversion rate expectations. * Operate our telephone call service by answering and transferring inbound phone calls and executing outbound phone calls when applicable. * Answer guest questions about arenaflex hotel properties, casino property information, occasional PENNPlay account information, and property event information. * Follow various internal standard operating procedures to escalate issues to casino property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately. * Deliver exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. * Collaborate with your leaders and fellow team members to stay current of daily occurrences at our properties and within our backend systems that are impactful to the player experience. * Maintain a strong track record for punctuality and attendance. * Perform other duties as assigned. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be at least 21 years of age. * High School diploma required. College degree, or progress toward a college degree preferred. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to guest satisfaction. * Demonstrated passion for excellence with respect to treating and caring for guests. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! * Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & Professional Development Programs. **Work Environment & Culture** As a Retail Customer Service Representative at arenaflex, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional guest experiences. Our work environment is designed to foster creativity, collaboration, and growth, with a focus on work-life balance and employee well-being. **Career Growth Opportunities & Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their skills and careers. As a Retail Customer Service Representative, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * A supportive and inclusive work environment that encourages collaboration and teamwork. * A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching and paid time off. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we want to hear from you! Apply now to join our team as a Retail Customer Service Representative and take the first step towards a rewarding and challenging career at arenaflex. [Apply Job!]( Apply for this job