Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex issues? If so, we invite you to join the blithequark family as a Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch service to our customers, ensuring their satisfaction and loyalty to our brand. **Why Join blithequark?** At blithequark, we believe that our employees are the driving force behind our success. That's why we offer a comprehensive benefits package, opportunities for career growth and development, and a supportive work environment that fosters collaboration and innovation. As a Customer Service Representative, you will have the chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. **Job Responsibilities:** As a Customer Service Representative at blithequark, you will be responsible for: * Interacting with customers in a courteous, efficient, and professional manner, resolving their queries and concerns in a timely and effective manner. * Issuing, reissuing, and refunding passenger tickets, as well as booking, pricing, and confirming flight reservations. * Rebooking passengers on oversold flights and during abnormal operations, ensuring that their travel plans are disrupted as little as possible. * Performing passenger check-in and seat assignment, rectifying oversold seat assignments, and handling upgrades. * Issuing vouchers and coordinating with contractors for passenger hotel, food, and transportation arrangements, as well as refueling and refresh services. * Operating gate readers/scanners and related responsibilities, including pre-boarding, monitoring/checking carry-on bags, and enforcing exit row criteria. * Operating jetways/bridges for boarding and deplaning passengers, making boarding and departure gate announcements, and delivering domestic/global flight information. * Performing passenger carrier flight close-out procedures, accepting, checking, and tagging passengers' bags at decision centers, full-service ticket counters, and primary class ticket counters. * Maintaining the timeline of flight boarding process, performing customer service at the task training, and processing and completing credit card bag transactions at kiosks in the ticket counter area and activation stations. * Assisting passengers with self-service kiosk check-in and kiosk bag processing at ticket counters, queuing lines at ticket counter kiosks and ticket counters, and clearing/confirming international files at kiosks in the ticket counter area and activation stations. * Accepting and dispatching passengers' self-tagged luggage at activation stations, assisting customers requiring special help or in-station assistance, and helping boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors. * Performing customer service work related to handling local flights and contractor/floor handling agreements or contracts, having normal and predictable attendance on site, including meeting any mandatory overtime requirements. * Responding and assisting during safety and/or emergency situations, providing connecting passengers with gate information, and providing exceptional customer service in an expert manner and according to blithequark guidelines. * Adhering to agency policies, procedures, and performance standards, completing task-applicable training, adhering to authorities regulations (e.g. DOT, FAA, TSA), and using various internal resources/structures during customer interactions. * Wearing uniforms as required by agency policy. **What You'll Need for Success:** To be successful in this role, you will need: * A high school degree or GED or international equivalent * Bilingual language skills required in some locations * An applicable valid driver's license as required by local authorities * Must satisfy FAA criminal background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable * Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable * Completion of a pre-employment drug screen, complete background check, and/or fingerprinting to meet agency and security requirements * Must be legally authorized to work in the U.S. **Preferred Qualifications:** * Working knowledge of Sabre or another Passenger Service System * Previous face-to-face Customer Service experience * Working in a fast-paced environment **What You'll Get:** As a valued member of the blithequark team, you will enjoy a range of benefits and perks, including: * Travel Perks: With blithequark, you and your loved ones can explore 365 destinations on over 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits, which will help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Ready to Join the blithequark Team?** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic team of professionals who share your passion for customer service and are dedicated to making a difference in the lives of our customers. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job