At arenaflex, we're revolutionizing the way people experience entertainment and leisure. With a portfolio of renowned brands and a commitment to diversity, we're dedicated to creating an exceptional work-life experience for our associates. As a Customer Service Representative on our remote West Coast team, you'll play a vital role in delivering best-in-class service to our customers, helping them navigate our online booking tool and ensuring their satisfaction with our products and services.
**About arenaflex**
arenaflex is a leading entertainment and leisure company with a presence in over 350 destinations across North America. Our brands, including arenaflex, Lucky Strike, AMF, and the Professional Bowlers Association (PBA), offer a unique blend of entertainment, dining, and hospitality experiences that cater to diverse tastes and preferences. At arenaflex, we're passionate about creating memorable experiences for our guests and fostering a positive, inclusive work environment for our associates.
**Key Responsibilities**
As a Customer Service Representative on our remote West Coast team, you'll be responsible for:
* Responding to customer inquiries via email, phone, and online chat, providing timely and effective solutions to their concerns
* Helping customers navigate our websites and book events online, ensuring a seamless and enjoyable experience
* Resolving product/service problems by clarifying customer complaints, determining the cause of the issue, and selecting the best solution to resolve the problem
* Conducting regular quality assurance reviews of our websites to ensure the accuracy of the online booking tool
* Participating in sales coaching and development programs to enhance your ability to provide exemplary service and product solutions to our customers
* Collaborating with other team members to achieve shared goals and objectives
**Qualifications and Requirements**
To succeed in this role, you'll need:
* A high school diploma or equivalent; a 2-4 year college degree is preferred
* At least one year of customer service experience in a call center, hospitality/restaurant, or corporate setting; or equivalent combination of education and experience
* Strong listening, written, and verbal communication skills, with the ability to work well on a team and adapt to changing priorities
* Intermediate computer skills, including the ability to navigate multiple windows and online web applications, and utilize search tools to find information
* Familiarity with Microsoft Outlook and other Microsoft Office applications
* A positive attitude, self-motivation, and a desire to meet/exceed goals and solve problems in a fast-paced environment
**What We Offer**
As a Customer Service Representative on our remote West Coast team, you'll enjoy:
* A competitive salary of $24.04 per hour, plus 2% commission
* Performance-based incentives and a comprehensive total rewards package, including healthcare coverage and a range of other benefits
* Opportunities for career growth and development, including sales coaching and development programs
* A dynamic and inclusive work environment that values diversity, creativity, and innovation
* The chance to work with a leading entertainment and leisure company, with a presence in over 350 destinations across North America
**How to Apply**
If you're passionate about delivering exceptional customer service and joining a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to our team's success.