Join us as we advance together, shaping the future of healthcare and making a meaningful impact on people's lives. arenaflex is a global leader in innovative and comprehensive laboratory services, dedicated to helping doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. With a team of over 60,000 employees, we combine cutting-edge innovation, science, and technology to solve some of today's biggest health challenges, accelerate life-changing healthcare breakthroughs, and improve the delivery of care for all. As a Customer Service Representative on the arenaflex OnDemand Customer Service Team, you will be part of a dynamic and customer-centric team that is passionate about delivering world-class service to our external customers and internal personnel. You will be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. **About arenaflex** arenaflex is a global leader in innovative and comprehensive laboratory services, dedicated to helping doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Our unparalleled diagnostics and drug development laboratory capabilities enable us to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. **Job Summary** We are seeking an experienced Customer Service Representative to join our arenaflex OnDemand Customer Service Team. As a Customer Service Representative, you will be responsible for resolving routine customer requests, providing product education, and handling a wide variety of questions while ensuring a world-class customer experience. If you are passionate about Customer Service and motivated to work with a customer-centric team in an innovative company, we encourage you to apply. **Key Responsibilities** * Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails * Speak with customers in a courteous, friendly, and professional manner using protocol procedures * Inquire, clarify, and confirm customer requirements and understanding of the solution * Provide additional customer education and information as needed * Work in multiple databases to research complex issues and questions * Participate in activities designed to improve customer satisfaction and business performance * Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance **Requirements** * High School Diploma or GED equivalent required * Associate or bachelor's degree highly desired * Previous experience in a customer service role * Experience working in a contact center/call center environment is preferred * Prior healthcare industry experience, such as a physician's office or a hospital, is highly desirable * Knowledge of Microsoft Office suite is required * Experience with Laboratory Information Systems is preferred * Strong verbal and written communication skills and excellent ability to listen and respond * Must be courteous with strong customer service orientation * Excellent multitasking abilities required * Strong flexibility and the ability to manage and adapt to changing priorities quickly * Bilingual in English and Spanish highly desirable **Technical Requirements** * Internet speed of at least 50 megabytes per second * No satellite internet * Ability to connect equipment to router/modem with Ethernet cord * Equipment cannot be connected through Wi-Fi **arenaflex Highlights** * Generous Paid Time off! * Medical, Vision, and Dental Insurance Options! * Flexible Spending Accounts! * 401(k) and Employee Stock Purchase Plans! * No Charge Lab Testing! * Fitness Reimbursement Program! * And many more incentives! **Benefits** * All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. * Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: + Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. **Equal Opportunity Employer** arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon: * Race * Religion * Color * National origin * Gender (including pregnancy or other medical conditions/needs) * Family or parental status * Marital, civil union or domestic partnership status * Sexual orientation * Gender identity * Gender expression * Personal appearance * Age * Veteran status * Disability * Genetic information * Or any other legally protected characteristic. **How to Apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. Apply Job! Apply for this job