Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we have an exciting opportunity for you to join our team at arenaflex as a Customer Service Representative.
**About arenaflex**
arenaflex is a leading e-commerce retailer revolutionizing the pet industry with its innovative approach to customer service. As a pioneer in the field, we're committed to providing our customers with an unparalleled shopping experience. Our award-winning customer service organization is built on a foundation of empathy, kindness, and a genuine passion for helping others.
**What You'll Do**
As a Customer Service Representative at arenaflex, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics. Your role will involve:
* Engaging with customers on the phone, using active listening, patience, empathy, and kindness to resolve their queries and concerns.
* Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
* Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills.
* Collaborating with teammates, your direct Manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.
**What You'll Need**
To succeed in this role, you'll need:
* 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences.
* Excellent communication skills (written, verbal, and listening) in a written assessment.
* Ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment.
* Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers.
* Ability to adapt to change with the business needs of the company.
* Flexibility to shift schedule and work overtime as needed by the business unit.
* Must bring proven ability to maintain confidentiality and secure sensitive information.
* High school diploma or equivalent.
* Must be able to pass a background check.
**Technical Requirements**
To ensure a seamless customer experience, you'll need:
* A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
* A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed).
* A cell phone or tablet that can be used for two-factor authentication through Okta Verify.
**Why arenaflex Customer Service?**
At arenaflex, we're committed to empowering our Customer Service Representatives to become their best. Here's what you can expect:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self, and our pet parents and partners are from everywhere, making them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission!
* **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming their best no matter their role or location.
* **YOU CAN MAKE A DIFFERENCE**: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity and values and embraces diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [insert contact email].
**Apply Now**
If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you.