Join arenaflex, a leading healthcare and retail organization, as we seek a highly skilled and compassionate Customer Service Representative to join our remote call center team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to patients, prescribers, and other stakeholders, ensuring that their needs are met and exceeded.
**About arenaflex**
arenaflex is a dynamic and innovative organization that is committed to delivering high-quality healthcare services to our customers. With a strong focus on customer satisfaction, we strive to create a positive and supportive work environment that encourages growth and development. Our remote call center team is a critical part of our operations, and we are seeking a talented and dedicated individual to join our team.
**Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Answering high-volume customer calls, emails, and messages in a timely and professional manner
* Processing new patient enrollments, handling medication requests, and entering top-off orders for handling
* Investigating missing medication data, deciphering clinical truncations (SIG codes), and resolving information passage-related exceptions
* Handling correspondence with patients, prescribers, and other stakeholders, and making outbound calls to resolve issues
* Settling on phone decisions to support plans and others to gather data, gain approval, or resolve issues
* Providing support to pharmacists, both in-office and at other locations, and recognizing and reporting issues to senior-level staff as necessary
* Acquiring a dynamic professional license or certification within the first 90 days and maintaining a current license or certification
**Essential Capabilities**
To be successful in this role, you will need:
* Essential level computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online
* Basic web browser skills, including opening a program, composing in URLs in the right field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online
* Moderate level keyboarding skills, including typing at least 25 WPM, typing by memory, and organizing reports
* Excellent written and verbal communication skills
**Preferred Capabilities**
While not required, the following skills and experiences are preferred:
* At least 2 years of pharmacy experience in a retail or call center environment
* At least 1.5 years as a pharmacy technician with a declaration/enrollment by state as conceded by the State board for Pharmacy or widely recognized certification agency
* Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction
* Moderate to advanced level keyboarding skills, including typing at least 35 WPM, typing by memory, and designing reports
* Familiarity with Spanish and English
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:
* Develop your skills and knowledge in customer service, pharmacy operations, and healthcare services
* Participate in ongoing training and development programs to enhance your performance and career advancement
* Collaborate with senior-level staff to resolve complex issues and improve processes
* Contribute to the success of our remote call center team and the organization as a whole
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive organization that values diversity, equity, and inclusion. Our remote call center team is a collaborative and inclusive environment that encourages open communication, teamwork, and continuous learning. As a Customer Service Representative, you will have the opportunity to work in a fast-paced and challenging environment that requires adaptability, flexibility, and a commitment to excellence.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A competitive salary
* Opportunities for career advancement and professional growth
* Ongoing training and development programs
* A supportive and inclusive work environment
* Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off
**How to Apply**
If you are a motivated and compassionate individual with a passion for customer service and healthcare, we encourage you to apply for this exciting opportunity. To apply, please click the link below and submit your application.
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!