At arenaflex, we are dedicated to providing exceptional care and support to families affected by plagiocephaly, a condition that affects millions of babies worldwide. With over 300,000 successful treatments under our belt, we are the leading experts in this field, and we're looking for a talented Customer Service Representative – Parent Liaison to join our rapidly growing team! As a Customer Service Representative – Parent Liaison at arenaflex, you will be the first point of contact for families, healthcare providers, and insurance companies, providing compassionate and efficient support over the phone. You will educate potential families about our evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service. Our ideal candidate will be a team player who is passionate about delivering outstanding customer experiences and building strong relationships with our families and partners. **About arenaflex** arenaflex is a pioneering company that has revolutionized the treatment of plagiocephaly. Our mission is to provide personalized care and support to families affected by this condition, empowering them to make informed decisions about their child's treatment. With a strong focus on customer service, we strive to deliver exceptional experiences that exceed our families' expectations. **Responsibilities** As a Customer Service Representative – Parent Liaison at arenaflex, your key responsibilities will include: * Providing outstanding customer service to our families over the phone, addressing their concerns and queries in a compassionate and efficient manner * Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule * Coordination of information between referring physicians, insurance companies, and our own treatment clinics * Review cost share amounts, co-payments, and financial responsibility with our families * Handling variable call volume on multiple queues, averaging 40 to 70 calls a day * Collaborating with our treatment clinics to ensure seamless communication and coordination of care * Maintaining accurate records and data entry, ensuring compliance with regulatory requirements **Requirements** To succeed in this role, you will need: * 1-2 years of customer service or related experience, with a proven track record of delivering exceptional customer experiences * 1-2 years of experience with computer software, including data entry and customer relationship management systems * Exceptional communication skills, including phone etiquette and human relations skills * Ability to work with people from diverse backgrounds, with a strong focus on cultural sensitivity and awareness * Proactive mindset with the ability to absorb new information in a timely manner * Professional demeanor in both written and spoken communication with families, providers, and coworkers * Ability to problem-solve and prioritize daily tasks to manage individual workload **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Experience working in a healthcare or medical setting * Familiarity with insurance companies and billing processes * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Benefits and Compensation** As a valued member of our team, you will enjoy a comprehensive benefits package, including: * Medical, Vision, and Dental Insurance * 401k Retirement Plan * Flex Spending Plans * 3.5 Weeks Paid Time Off plus 7 paid Holidays * Life Insurance * Short/Long Term Disability Insurance * Competitive hourly rate of $17.00 - $18.00 per hour, dependent on relevant experience * $1,000 Sign-On Bonus* **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, with a dedicated workspace and reliable internet connection. Our company culture is built on a strong foundation of teamwork, collaboration, and mutual respect. We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and are unable to sponsor or take over sponsorship of an employment Visa at this time. **Application Process** Once your application has been submitted, you will receive a confirmation email stating that your application has been received. Our recruitment team will review your application and contact you to discuss your qualifications and next steps. Please keep an eye on your spam and junk mail for any updates on your application status. **Internal Candidates** Internal candidates are not eligible for a sign-on bonus. **Contact Us** If you have any questions or require assistance with your application, please email our recruitment department at
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