At blithequark, we're not just a leader in domestic truckload transportation and carrier management – we're a team of passionate professionals dedicated to delivering exceptional service to our clients. As a key member of our Customer Service Department, you'll play a vital role in shaping the experience of our customers, who are some of the most prominent Fortune 500 companies in the industry. **About blithequark** blithequark is a dynamic and growing organization that thrives on innovation and collaboration. Our commitment to excellence is reflected in our cutting-edge technology, our dedication to customer satisfaction, and our passion for building long-lasting relationships with our clients. As a customer-facing representative, you'll have the opportunity to work with a diverse range of clients, each with their unique needs and challenges. **Key Responsibilities** As an Experienced Customer Service Representative, you'll be responsible for: * Providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner * Utilizing your typing skills to efficiently process customer requests, while maintaining high accuracy and attention to detail * Developing a deep understanding of our clients' needs, anticipating their requirements, and providing proactive solutions to meet their expectations * Collaborating with our logistics experts to resolve complex issues, and staying up-to-date with the latest developments in the industry * Working with our Transportation Management System (TMS) and other software applications to manage customer data, track shipments, and optimize logistics operations * Participating in ongoing training and professional development to enhance your skills and knowledge in areas such as EDI communications, transportation management, and customer service best practices **Essential Qualifications** To succeed in this role, you'll need: * Prior experience in customer-facing roles, preferably in the logistics or transportation industry * Excellent typing skills, with a minimum of 80-95 WPM and high accuracy * Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues * Proficiency in the English language, with the ability to communicate complex information in a clear and concise manner * Familiarity with Transportation Management Systems (TMS) and other software applications, such as SAP, McLeod Software, Keypoint, Aljex Software, or other top brokerage software * Experience with EDI communications, including EDI codes, tenders, protocols, and error troubleshooting **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Prior experience with IT-related software and systems * Multilingualism, with the ability to communicate with clients in multiple languages * Familiarity with logistics and transportation management concepts, including transportation modes, freight classification, and carrier management * Experience working with Fortune 500 companies, or similar high-profile clients **Skills and Competencies** To excel in this role, you'll need to possess: * Strong problem-solving and analytical skills, with the ability to think critically and creatively * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines * Strong attention to detail, with the ability to maintain high accuracy and attention to detail in fast-paced environments * Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues * Strong technical skills, with the ability to learn and adapt to new software applications and systems **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to: * Ongoing training and professional development, including workshops, webinars, and online courses * Mentorship and coaching from experienced colleagues and leaders * Opportunities for advancement to leadership roles, or specialized positions within the company * A dynamic and supportive work environment, with a focus on collaboration and teamwork **Work Environment and Company Culture** blithequark is a close-knit team that values hard work, teamwork, and fun. We believe in creating a positive and inclusive work environment, where employees feel valued, supported, and empowered to succeed. Our company culture is built on: * Collaboration and teamwork: We work together to achieve common goals and support each other in our individual and team objectives. * Innovation and creativity: We encourage experimentation, creativity, and innovation, and provide resources and support to help our employees bring their ideas to life. * Continuous learning: We believe in ongoing learning and development, and provide opportunities for employees to grow and develop their skills and knowledge. * Work-life balance: We prioritize work-life balance, and provide flexible scheduling, paid time off, and other benefits to support our employees' well-being. **Compensation, Perks, and Benefits** As a valued member of our team, you'll enjoy: * A competitive salary, commensurate with your experience and qualifications * A comprehensive benefits package, including medical, dental, and vision insurance * Paid time off, including vacation, sick leave, and holidays * A generous meal allowance, including breakfast, lunch, and snacks * Unlimited coffee, and a fully stocked break room * Opportunities for advancement and career growth * A dynamic and supportive work environment, with a focus on collaboration and teamwork **How to Apply** If you're a motivated and experienced customer service professional, looking for a new challenge and opportunity to grow your career, we'd love to hear from you! Please submit your resume to [
[email protected]](mailto:
[email protected]). We can't wait to meet our next team member! Apply for this job