At blithequark, we're passionate about bringing the world's freshest tropical fruits to your doorstep. As a leading online retailer based in the United States (Miami, FL), we're committed to providing an exceptional customer experience that sets us apart from the rest. With a growing customer base and a desire to deliver unparalleled service, we're seeking an experienced Customer Service Representative to join our team part-time, with the potential to grow into a full-time role. **About blithequark** blithequark is an innovative online retailer that specializes in shipping fresh tropical fruits within the US and to Canada. Our mission is to bridge the gap between customers and the world's most exotic fruits, making it easy for everyone to enjoy the taste and benefits of tropical produce. With a passion for quality and customer satisfaction, we're dedicated to building long-lasting relationships with our customers and providing a seamless shopping experience. **Job Summary** As a 1st line Customer Service Representative, you'll be the first point of contact for our customers, responding to their inquiries, resolving issues, and providing exceptional support via email and text messages. You'll work closely with our Customer Service Manager to escalate complex cases and ensure that every customer interaction is a positive one. If you're a skilled communicator, a quick learner, and a tropical fruit enthusiast, we'd love to hear from you! **Key Responsibilities** * Respond to customer emails, answering their questions based on provided FAQs and training * Escalate more complicated emails to the Customer Service Manager and send a first reply to the customers * Reply to text messages as per established procedures * Send out email notifications to verify shipping addresses and possible fraudulent orders, keeping track of replies and updating addresses in the system * Reach out to customers who added negative reviews to ask for more details about their experience and offer a solution in coordination with the Customer Service Manager * Organize and maintain email inbox in alignment with pre-set folders/tags **Essential Qualifications** * Experienced and proficient communicator with excellent written and verbal skills * Ability to follow guidelines with a low margin for error * Fluent (native or advanced) in English * Fast learner with a willingness to adapt to new processes and systems * Experience in email support, preferably in a customer-facing role * Proficient user of Gmail and Freshdesk * Familiarity with fresh tropical fruits (please, visit our website to learn more about the fruits we offer) **Preferred Qualifications** * Previous experience in a customer service role, preferably in a retail or e-commerce environment * Knowledge of tropical fruits and their benefits * Experience with CRM software and customer service tools * Strong problem-solving skills and ability to think critically * Excellent time management and organizational skills **What We Offer** * A friendly and professional working environment with a dynamic team * Opportunity to grow professionally as a Customer Service Representative * Detailed training and written sources to ensure your success * Assistance internally at all times to support your growth and development * A chance to work with a growing company that values innovation and customer satisfaction **Work Environment and Culture** At blithequark, we're committed to creating a positive and inclusive work environment that fosters growth, creativity, and collaboration. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us on this journey. If you're a team player who is eager to learn and grow, we'd love to hear from you! **Compensation and Benefits** We offer a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our employees' well-being and success. As a part-time employee, you'll have the opportunity to work 20 hours per week, with the potential to grow into a full-time role as the business expands. **How to Apply** If you're a motivated and customer-focused individual who is passionate about tropical fruits, we'd love to hear from you! Please submit your application, including: * A cover letter explaining why you're the perfect fit for this role * A resume or CV highlighting your relevant experience and skills * A recommendation letter from a previous client or supervisor * A brief introduction to your favorite tropical fruit and why you love it We'll review all applications and contact shortlisted candidates for a thorough interview to assess their competence and suitability for the position. Thank you for your interest in joining the blithequark team! **Apply Now** If you're ready to take the next step in your customer service career and join a dynamic team that's passionate about tropical fruits, please submit your application today! We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job