At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty by providing top-notch support and solutions to our valued customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're committed to providing our customers with the best products, services, and solutions to help them succeed. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering process. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide solutions
* Meet or exceed customer satisfaction targets and key performance indicators (KPIs)
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and Google Suite
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with customer relationship management (CRM) software and other technology tools
* Knowledge of shipping, industrial, and packaging materials
* Bilingual or multilingual skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking path
**Work Environment and Culture**
* arenaflex is a drug-free workplace
* EEO/AA Employer/Vet/Disabled
* Collaborative and dynamic work environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
**Compensation and Perks**
* Pay from $22 to $27 per hour with significant growth and earning potential!
* Ongoing training and development opportunities
* Recognition and rewards for outstanding performance
* Access to exclusive employee discounts and perks
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team of talented Customer Service Representatives at arenaflex.