At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in making this happen. Our company continues to grow, creating new career opportunities and job stability you can count on. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible experience. Our company is a drug-free workplace and an equal opportunity employer, dedicated to creating a diverse and inclusive work environment.
**Job Summary**
As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our customers through various communication channels. You'll be responsible for processing customer orders and inquiries, communicating with customers over phone, email, and chat, and helping customers navigate our website and online ordering system. We'll equip you with the knowledge and skills to become a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and familiarity with customer service software
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking trails
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment. Our modern facilities are designed to promote collaboration and productivity, with amenities such as a fitness center and walking trails. We're a family-owned company that values our employees and provides opportunities for growth and development.
**Career Growth Opportunities and Learning Benefits**
We're committed to helping our employees grow and develop their careers. arenaflex offers a range of training programs and opportunities for advancement, including:
* On-the-job training and coaching
* Regular feedback and performance evaluations
* Opportunities for advancement and career growth
* Tuition Assistance Program that covers professional continuing education
**Compensation and Perks**
* Pay from $22 to $27 per hour with significant growth and earning potential
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking trails
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and become a part of arenaflex's success story.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.