Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and create new career opportunities. Our company culture is built on delivering exceptional experiences to our customers, and we're looking for a talented Customer Service Representative to join our team in Duluth, GA.
**About arenaflex**
arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We're committed to providing our customers with the best products and services, and we're always looking for ways to improve and grow. Our company is a drug-free workplace and an equal opportunity employer, dedicated to creating a diverse and inclusive work environment.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be the face of our company, delivering exceptional experiences to our customers through phone, email, and chat. You'll be responsible for processing customer orders and inquiries, communicating with customers, and helping them navigate our website and online ordering system. You'll also have the opportunity to become a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, answering product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve customer satisfaction
* Stay up-to-date on arenaflex's products and services to provide accurate and helpful information to customers
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong attention to detail and organizational skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**Work Environment and Company Culture**
* arenaflex is a dynamic and innovative company with a strong focus on customer satisfaction and employee development.
* Our company culture is built on delivering exceptional experiences to our customers, and we're always looking for ways to improve and grow.
* We're a diverse and inclusive work environment, committed to creating a workplace where everyone feels valued and respected.
* We offer a range of benefits and perks to support our employees' physical and mental well-being, including complete health insurance coverage, paid holidays, and a generous paid time off policy.
**Career Growth Opportunities and Learning Benefits**
* arenaflex is a company that values employee development and growth. We offer a range of training and development programs to help you advance your career and achieve your goals.
* Our company is committed to creating a workplace where everyone feels valued and respected, and we offer a range of benefits and perks to support our employees' physical and mental well-being.
* We're a dynamic and innovative company, always looking for ways to improve and grow. We offer a range of opportunities for career advancement and professional development, including tuition assistance and mentorship programs.
**Compensation, Perks, and Benefits**
* Competitive hourly rate: $25 - $27 per hour
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex.