At arenaflex, we are committed to providing exceptional customer experiences that exceed our passengers' expectations. As a Ticket/Gate Agent, you will play a vital role in ensuring that air travel is a smooth and enjoyable experience for our customers. This entry-level position is designed for individuals who are eager to start their careers in the airline industry and are passionate about delivering outstanding customer service.
**About arenaflex**
arenaflex is a leading airline that operates with a strong commitment to care, integrity, resilience, servant leadership, and teamwork. We value our employees and are dedicated to providing mentorship and support to help you advance your career. Our team is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team.
**Responsibilities**
As a Ticket/Gate Agent, you will be responsible for:
* **Managing the check-in and boarding processes**: You will be the first point of contact for customers, greeting them warmly and guiding them through the ticketing and baggage check-in process.
* **Making gate announcements**: You will ensure that customers have accurate travel documentation and make announcements to keep them informed about flight schedules and any changes.
* **Handling baggage**: You will physically handle baggage, which may involve tagging and lifting bags weighing up to 70 pounds.
* **Operating loading bridges**: You will operate loading bridges to ensure safe and efficient loading and unloading of aircraft.
* **Securing aircraft doors**: You will open, close, and secure aircraft doors to ensure the safety of passengers and crew.
* **Escorting unaccompanied minors and disabled passengers**: You will escort these passengers throughout the airport to ensure their safety and comfort.
* **Scheduling**: You will work a variety of shifts, including early morning, overnight, and weekend shifts, based on operational needs.
**Requirements**
To be successful in this role, you will need:
* **Consistently prioritize safety and security**: You will prioritize the safety and security of yourself, others, and personal data at all times.
* **Embrace diversity**: You will be able to work with diverse people, thinking, and styles.
* **High school diploma or equivalent**: You will have a high school diploma, GED, or high school equivalency.
* **Age and authorization**: You will be at least 18 years of age and have authorization to work in the United States.
* **English proficiency**: You will be proficient in English, with strong verbal and written communication skills.
* **Basic digital literacy**: You will have basic digital literacy skills, including proficiency in using technology to complete tasks.
* **Physical ability**: You will be able to pass a physical ability test (PAT) and be able to lift bags weighing up to 70 pounds.
* **Customer service skills**: You will possess strong customer service skills, including the ability to handle difficult situations and provide excellent service to customers.
* **Airport-specific requirements**: You will be able to obtain a SIDA Badge and Customs Seal, as required by the airport.
**Nice-to-haves**
While not required, the following skills and qualifications are desirable:
* **Previous customer service experience**: You will have previous experience in customer service, preferably in a fast-paced environment.
* **Airport experience**: You will have experience working in an airport environment, including knowledge of airport procedures and protocols.
* **Language skills**: You will be proficient in multiple languages, including English.
**Benefits**
As a Ticket/Gate Agent at arenaflex, you will enjoy a range of benefits, including:
* **Competitive salary**: You will receive a competitive salary, with regular pay increases over time.
* **Industry-leading profit sharing program**: You will be eligible for our industry-leading profit sharing program, which rewards employees for their hard work and dedication.
* **Performance incentives**: You will have the opportunity to earn performance incentives, based on your individual and team performance.
* **401(k) plan**: You will be eligible for our 401(k) plan, with generous company contributions up to 9%.
* **Paid time off**: You will receive paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
* **Comprehensive health benefits**: You will be eligible for comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits.
* **Family care assistance**: You will have access to family care assistance programs, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
* **Holistic wellbeing programs**: You will have access to holistic wellbeing programs, including employee assistance programs, free financial coaching, and extensive resources supporting mental health.
* **Domestic and international flight privileges**: You will be eligible for domestic and international space-available flight privileges for employees and eligible family members.
* **Community service and sustainability initiatives**: You will have the opportunity to participate in community service and sustainability initiatives, including partnerships with local organizations and innovative goals created to focus on sustainability and reducing our carbon footprint.
* **Recognition rewards and awards**: You will be eligible for recognition rewards and awards through our platform, Unstoppable Together.
* **Business Resource Groups**: You will have access to Business Resource Groups, which connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
* **Access to discounts and benefits**: You will have access to over 500 discounts, specialty savings, and voluntary benefits through our platform, Deltaperks, including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.
**How to Apply**
If you are passionate about delivering exceptional customer service and are eager to start your career in the airline industry, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application.