Are you ready to embark on a journey that combines your passion for delivering exceptional customer experiences with the flexibility of a remote work environment? Look no further than arenaflex, a leading organization in the industry, where you'll have the opportunity to accelerate your career as a Customer Service Coordinator. This hybrid role allows you to balance your time between our remote office and home, providing you with the perfect blend of work-life balance and career growth.
**Introduction to arenaflex**
At arenaflex, we believe in the power of flexibility and the importance of work-life balance. Our organization is committed to providing our employees with the tools and resources they need to succeed, both personally and professionally. As a Customer Service Coordinator, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business success.
**Why You'll Love This Role**
As a Customer Service Coordinator, you'll have the opportunity to work with customers in a polite, productive, and professional manner. Your responsibilities will include:
* Advancing and selling air travel to the traveling public or cargo forwarders
* Providing assistance with passenger check-in and freight acceptance
* Interpreting government regulations and requirements for domestic and international travel or freight shipments
* Meeting and dispatching aircraft within established times
* Providing assistance to distressed passengers and customers
* Safeguarding company property and revenue
* Accommodating safe travel
* Utilizing coordinated skills to perform various job-related tasks
* Using organizational skills to perform various tasks within a limited time frame
* Being self-motivated and requiring minimal supervision
* Answering and assisting during security and crisis situations
* Following internal/external policies and procedures
* May be required to drive and work air steps up to different types of aircraft to enplane and deplane passengers
* Responsible for the overall performance within the workspace and may be required to lead and direct the work of other employees
* May be required to perform Passenger Activity Control capabilities, including air-to-ground communication, along with Peak capabilities
**What You'll Need for Success**
To excel in this role, you'll need:
* A bachelor's degree and prior professional training
* Read, write, speak, and understand the English language
* Bilingual language skills may be required in certain areas
* A valid driver's license as required by local authorities
* Must meet FAA criminal history verifications to meet requirements for unescorted access awards to airport security identification presentation areas (SIDA), if applicable
* Must be able to obtain proper airport power or potentially US Customs security identifications, if applicable
* Ability to work irregular and extended hours, including weekends and holidays
* Ability to answer to manage a regular and timely basis
**What You'll Get**
As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:
* Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
* Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
* Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Be Yourself at arenaflex**
From the colleagues we recruit to the customers we serve, inclusion and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, networks, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
**Are You Ready to Make a Difference?**
If you're ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey, then join us at arenaflex. Apply now and take the first step towards an exciting new career opportunity!
**We Encourage You to Apply!**
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.