At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Agent, you'll play a vital role in delivering legendary service to our customers, ensuring their travel experience is friendly, reliable, and memorable. If you're passionate about delivering top-notch customer service, enjoy working in a fast-paced environment, and are eager to grow your career, we invite you to join our team as a part-time Customer Service Agent.
**About arenaflex**
arenaflex is a leading airline that connects people to what's important in their lives through friendly, reliable, and low-cost air travel. Our commitment to customer satisfaction, innovation, and employee growth has earned us a reputation as one of the most beloved airlines in the industry. As a part of our team, you'll be part of a dynamic and supportive environment that encourages creativity, teamwork, and continuous learning.
**Job Summary**
As a Customer Service Agent, you'll be the face of arenaflex, providing exceptional service to our customers at the ticket counter, baggage service office, and gate area. You'll be responsible for handling customer inquiries, resolving issues, and ensuring a smooth travel experience for our passengers. This is a part-time opportunity, with a typical schedule of 32 hours over 5 days, with the potential for overtime and shift premiums.
**Responsibilities**
* Provide friendly service to and maintain positive relationships with all internal and external customers
* Work in a cooperative spirit to ensure the success of our company
* Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
* Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
* Responsibilities include greeting and handling customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. Computes charges, makes change, and balances daily transactions
* Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed
* Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the company
* Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal
* Completes forms and reports as required by the company
* Writes irregularity and complaint reports as required
* Duties may vary due to the size and organization of the station
* Must be able to meet any physical ability requirements listed on this description
* May perform other job duties as directed by Employee's Leaders
**Knowledge, Skills, and Abilities**
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Able to read documents, follow instructions, learn, and understand ticketing procedures, rules, and regulations
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to perform all job functions within a limited space
* Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
* Must possess good written and oral skills
* Must be able to communicate information and instructions verbally or via radio equipment
**Education**
* No education requirement
**Experience**
* No experience requirement
**Licensing/Certification**
* Must be able to obtain a SIDA badge and meet all local airport requirements
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
**Physical Abilities**
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
* Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
* Must maintain the ability to wear prescribed uniforms
**Other Qualifications**
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
* Ability to work shift work and/or overtime
* Foreign language skills are desirable, but not required
* Pay amount does not guarantee employment for any particular period of time.
**Benefits and Compensation**
As a part-time Customer Service Agent at arenaflex, you'll enjoy a competitive compensation package, including:
* Pay of $19.63 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale
* Opportunities for overtime and shift premiums
* Benefits you'll love:
+ Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too)
+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
+ Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit***
+ Explore more Benefits you'll love: [link to arenaflex benefits page]
**Work Environment and Culture**
As a part of our team, you'll be part of a dynamic and supportive environment that encourages creativity, teamwork, and continuous learning. Our company culture is built on the principles of respect, empathy, and open communication. We're committed to providing a safe and inclusive work environment that allows our employees to grow and thrive.
**How to Apply**
If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, we invite you to apply for this part-time Customer Service Agent opportunity at arenaflex. Please visit our careers page to submit your application and learn more about our company culture and benefits.
**Job Posting End Date**
03/28/2025
We look forward to welcoming you to our team!