Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a team-oriented setting where you can grow your skills and career? If so, we invite you to join blithequark, a leading innovator in the retail industry, as an Experienced Customer Service Agent. **About blithequark** blithequark is a forward-thinking company that has disrupted the auto industry by delivering honest, transparent, and high-integrity experiences to our customers. With over 200 locations nationwide, we are the nation's largest retailer of used cars. Our team of over 25,000 associates works together to deliver iconic customer experiences, and we are committed to helping every associate grow their career and achieve their best, both at work and in their community. **Why Join blithequark?** * We are recognized for our commitment to training and diversity, and we are one of the FORTUNE 100 Best Companies to Work For. * We offer a dynamic and supportive work environment where you can grow your skills and career. * We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. * We offer a range of benefits, including competitive pay, comprehensive training, and opportunities for career advancement. **Job Summary** As an Experienced Customer Service Agent at blithequark, you will play a critical role in delivering exceptional customer experiences by supporting the Service Department. You will assist customers on the phone and in person before, during, and after service/repair processes, and you will work closely with other departments to ensure seamless customer experiences. **Key Responsibilities** * Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. * Assist Customer Advisors/Service Consultants with customers when needed. * Answer basic service department questions, schedule service appointments, and route customers' calls. * Provide written messages to the responsible party in a timely manner. * Complete reminder calls for customers scheduled for an appointment. * Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments. * Contact customers with Repair Requests to schedule appointments. * File repair orders and all supporting documentation daily. * Audit all sublet invoices to ensure they are processed and resolved per blithequark Guidelines. * Ensure the loaner log and dealer tags are always in compliance with audit requirements. **Job Specifications** * Accountable to Associate 1 Competency Model * Demonstrate exceptional interpersonal, communication, and customer service skills. * Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service Standardized Work * Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. * Maintain or exceed the blithequark guidelines for customer satisfaction. * Read, interpret, and transcribe data in order to maintain proper records. * Intermediate computer skills, including spreadsheet knowledge. **Customer Operator Job Description** * Successfully work with associates in other departments within the store. * Perform multiple duties in a high-energy, fast-paced working environment. * Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. * Stay current in blithequark provided training in all areas of the Service process. * Possess intermediate computer skills. **Working Conditions** * Primarily indoor environment; may include working at times in noisy conditions. * May require sitting or standing for extended periods of time. * Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. * Follow all blithequark, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas. * Adhere to all blithequark policies, including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies. **What We Offer** * Competitive pay and benefits package * Comprehensive training and development opportunities * Collaborative and dynamic work environment * Opportunities for career advancement and growth * Recognition and rewards for outstanding performance * A commitment to diversity, equity, and inclusion **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Now! Apply for this job