Introduction to blithequark and the Air Freight Industry At blithequark, we are passionate about delivering exceptional customer experiences and seamless logistics solutions. As a leader in the air freight industry, we pride ourselves on our commitment to safety, reliability, and efficiency. Our team of dedicated professionals works tirelessly to ensure that our customers' cargo needs are met with precision and care. If you are a motivated and customer-focused individual looking to join a dynamic and growth-oriented organization, we invite you to explore this exciting opportunity to become a Customer Service Agent – Air Freight at blithequark. The Role As a Customer Service Agent – Air Freight, you will play a vital role in our warehouse operations, providing top-notch support to our customers and ensuring the smooth execution of cargo bookings, security screenings, and other logistics tasks. This is a union-represented position that offers a unique blend of customer service, administrative, and operational responsibilities. If you thrive in fast-paced environments and are passionate about delivering exceptional customer experiences, we encourage you to apply for this rewarding role. Key Responsibilities Assist customers with shipping needs, including answering inquiries, computing cargo rates, initiating and completing cargo bookings, and providing tracking information Process airway bills and perform computer and paperwork tasks with accuracy and efficiency Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction Collaborate with colleagues to achieve team goals and objectives, fostering a culture of teamwork and continuous improvement Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: A minimum of 2 years of customer service or community service experience Excellent communication skills (verbal and written), with the ability to effectively interact with customers and colleagues Typing speed of at least 25 WPM, with proficiency in computerized systems and software applications Able to participate in paid training and adapt to new procedures and technologies Ability to consistently lift 50 lbs, bend, stoop, squat, reach, and grasp, with a willingness to work in a fast-paced warehouse environment High school diploma or equivalent, with a minimum age of 18 and authorization to work in the U.S. Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Previous experience in the air freight or logistics industry, with knowledge of cargo operations and procedures Proficiency in a second language, with the ability to communicate effectively with diverse customer groups Experience working in a unionized environment, with a strong understanding of collective bargaining agreements and labor relations Certifications or training in customer service, logistics, or a related field, with a commitment to ongoing learning and professional development Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent customer service skills, with a focus on delivering exceptional experiences and building strong relationships Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management Ability to work in a fast-paced environment, with a focus on accuracy, efficiency, and attention to detail Strong problem-solving and analytical skills, with the ability to resolve issues and make informed decisions Ability to adapt to changing procedures and technologies, with a commitment to ongoing learning and professional development Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Agent – Air Freight, you will have access to a range of training and development opportunities, including: Paid training programs, with a focus on customer service, logistics, and operational procedures Opportunities for advancement and career growth, with a range of roles and responsibilities available Professional development workshops and seminars, with a focus on leadership, communication, and problem-solving skills Recognition and reward programs, with a focus on exceptional performance and customer service Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. As a Customer Service Agent – Air Freight, you will be part of a dynamic and supportive team, with a focus on: Teamwork and collaboration, with a range of social and networking events available Diversity and inclusion, with a commitment to creating a welcoming and respectful work environment Employee recognition and reward programs, with a focus on exceptional performance and customer service Community involvement and social responsibility, with a range of volunteer and charitable initiatives available Compensation, Perks, and Benefits As a Customer Service Agent – Air Freight at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: Competitive hourly rate, with opportunities for overtime and bonus pay Comprehensive benefits package, with medical, dental, and vision coverage available Generous paid time off and holiday pay, with a range of flexible scheduling options available Free stand-by travel privileges, with access to a range of travel perks and discounts 401k match program, with a range of retirement savings options available Conclusion If you are a motivated and customer-focused individual looking to join a dynamic and growth-oriented organization, we invite you to apply for this exciting opportunity to become a Customer Service Agent – Air Freight at blithequark. With a range of training and development opportunities, a positive and inclusive work environment, and a comprehensive compensation and benefits package, this role offers a unique blend of challenge and reward. Apply today to join our team and take the first step in an exciting and rewarding career in the air freight industry! Apply for this job