Welcome to blithequark: Where Innovation Meets Customer Satisfaction At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and we're looking for talented individuals like you to join our team. As a Customer Sales and Service Representative, you'll be the face of our company, delivering exceptional customer experiences and showcasing your passion for technology and sales. About the Role In this exciting role, you'll utilize your superior sales and customer service skills to provide an outstanding experience for our customers. You'll be the go-to person for customers with questions or issues, and you'll work tirelessly to resolve their concerns and meet their needs. With your excitement for technology and your ability to communicate complex ideas in a simple way, you'll be an invaluable asset to our team. Key Responsibilities Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of blithequark's products and services to effectively service and retain customers Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about blithequark products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging with customers on the phone What We're Looking For We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, able to understand customer needs and challenges, and have a passion for learning about the latest technology trends. You should be comfortable working in a fast-paced environment, juggling multiple priorities, and diffusing sensitive situations with empathy and communication skills. Essential Qualifications Related Associate Degree or 2+ years of relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Preferred Qualifications Experience working in a remote environment Familiarity with sales and customer service software Ability to work independently and as part of a team Strong problem-solving and analytical skills Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages collaboration and innovation. You'll also have the chance to work with the latest technology and tools, staying up-to-date with the latest industry trends and advancements. Work Environment and Company Culture Our company culture is built on a foundation of inclusivity, diversity, and respect. We celebrate our employees' differences and strive to create a collaborative, supportive environment that encourages authenticity and fosters a sense of belonging. You'll be part of a dynamic team that values creativity, innovation, and customer satisfaction. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 per week, depending on your location and confirmed job-related skills and experience. You'll also have access to a range of benefits, including health and wellness programs, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We're committed to helping you achieve your goals and live your best life. Conclusion If you're a motivated, customer-focused individual with a passion for technology and sales, we encourage you to apply for this exciting opportunity. As a Customer Sales and Service Representative at blithequark, you'll be part of a dynamic team that's shaping the future of customer experience. Don't miss out on this chance to join our team and take your career to the next level. Apply now and discover the blithequark difference! Apply for this job