**Join arenaflex, a leading provider of innovative healthcare solutions, in a dynamic and rewarding role that combines exceptional customer service with a passion for helping new and expectant mothers.**
**About arenaflex**
arenaflex is a pioneering healthcare company that is revolutionizing the home health products and equipment industry. Our mission is to create a better way of doing business by prioritizing our customers, our community, and our coworkers. With a strong commitment to customer satisfaction, we strive to provide the highest level of service and support to our clients.
**The Opportunity**
Within arenaflex, the Mom and Baby team is a dynamic and growing division that provides breast pumps, maternity compression, and lactation support services to new and expectant mothers. As a Customer Experience Representative, you will play a vital role in delivering exceptional customer service, ensuring customer satisfaction, and driving business growth.
**Primary Responsibilities**
As a Customer Experience Representative, you will be responsible for:
* Working with customers who have requested mom and baby items through insurance
* Overseeing orders nationwide for mom and baby items through insurance
* Interfacing with existing customers to determine which products meet their needs
* Presenting arenaflex's services and products
* Handling inbound calls/emails from patients and converting them to potential sales
* Contacting patients through outbound phone calls and emails
* Investigating and troubleshooting customer service issues
* Communicating with customers to provide equipment/sizing troubleshooting
* Prompt follow-up for services promised/rendered
* Entering new customer demographics and updating changes to existing accounts
* Documentation processing, including verification of insurance
* Order entry and data maintenance
* Other duties as assigned
**Skills for Success**
To excel in this role, you will need:
* Excellent customer service skills
* Ability to handle high call volume
* Ability to work individually and as part of a dynamic team
* Self-motivated, with high energy and an engaging level of enthusiasm
* Exceptional verbal, written, listening, and presentation communication skills
* Self-disciplined with excellent critical thinking and organizational skills
* Self-starter and ability to multi-task and research
* Willingness to work in a high-stress environment
* Proven work history illustrating stability and reliability and strong work ethics
* Sensitivity to patient care issues
* Maintain HIPAA confidentiality
**Required Qualifications**
To be considered for this role, you will need:
* High school diploma or equivalent. Some college preferred.
* Microsoft Office computer skills
* 1+ years of customer service experience required
* 1+ years of multiple phone line experience
* Starting rate: $18 an hour!
**What arenaflex Offers**
As a valued member of our team, you can expect:
* Competitive pay
* Health plans with FSA or HSA options
* Dental and vision insurance
* Optional life insurance
* 401K with company match
* 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
* Additional parental benefits, including fertility stipends, free diapers, and breast pumps
* Paid holidays
* PTO accrual from day one
* Employee assistance programs
* And much more!
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to the growth and development of our employees. We offer:
* Opportunities for career advancement and professional growth
* Training and development programs to enhance your skills and knowledge
* A supportive and collaborative work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that values diversity, inclusion, and employee well-being. Our company culture is built on:
* A commitment to customer satisfaction and excellence
* A passion for innovation and continuous improvement
* A supportive and collaborative work environment
* A focus on employee growth and development
* A commitment to social responsibility and community engagement
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive pay
* Health plans with FSA or HSA options
* Dental and vision insurance
* Optional life insurance
* 401K with company match
* 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
* Additional parental benefits, including fertility stipends, free diapers, and breast pumps
* Paid holidays
* PTO accrual from day one
* Employee assistance programs
* And much more!
**Conclusion**
If you are a compassionate and customer-focused individual who is passionate about helping new and expectant mothers, we want to hear from you! Join arenaflex, a leading provider of innovative healthcare solutions, in a dynamic and rewarding role that combines exceptional customer service with a passion for making a difference.
**Apply Today!**
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex.