At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and loyalty. As a key member of our Customer Experience service model, the Customer Experience Manager plays a vital role in leading a team of Account Managers who provide top-notch support to our customers. If you're a seasoned professional with a passion for customer relationships and team leadership, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in a rapidly changing world. With a strong commitment to customer satisfaction and employee development, we're dedicated to creating a work environment that inspires collaboration, creativity, and growth. As a Customer Experience Manager at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business success.
**Job Summary**
As a Customer Experience Manager at arenaflex, you'll lead a team of Account Managers who provide customer support by building relationships with new and existing accounts for our CMU and LCC business. Your primary focus will be on customer relationships and retention, ensuring that your team provides necessary customer support through efficient deployment of resources and engagement with Region and Opsite departmental leaders. You'll be responsible for driving success through the leadership of customer-facing associates within the Customer Experience Organization.
**Key Responsibilities**
* **Resource Management**: Ensure your team is properly staffed, oversee account management, execute performance management policies, business planning, and serve as the escalation point of contact for customer issues.
* **Relationship Building**: Conduct customer visits, presentations, and business reviews with your team as needed, maintain relationships with Region and Opsite department leaders, build effective relationships with current and prospective customers, and engage with GSC and National Sales Leaders.
* **Team Development**: Coordinate applicable AM training to drive success, focusing on industry/concept/segment knowledge, internal and external technology solutions, account management, communication, time management, and other essential skills.
* **Escalation of Customer Actions**: Lead cross-functional collaboration to resolve issues and challenges, ensuring timely and effective resolution.
**Essential Qualifications**
* **Education**: High School Degree required; Bachelor's Degree preferred.
* **Experience**: 5 years of relevant industry experience with Customer Relationship Management or B2B Sales Management experience required; 7 years of experience in arenaflex Sales org or environment with a team selling approach preferred.
* **Abilities and Skills**: Ability to manage and motivate a customer service organization comprised of contract business (CMU/LCC), ability to manage end-to-end initiatives through challenging deadlines across Sales and CST, strong communication skills, and expertise in MS Office.
**Preferred Qualifications**
* **Industry Knowledge**: Familiarity with the foodservice industry and arenaflex's products and services.
* **Leadership Experience**: Proven leadership experience in a customer-facing organization, with a track record of driving team success and customer satisfaction.
**Work Environment**
arenaflex is committed to creating a work environment that's inclusive, supportive, and empowering. We believe in providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job. If you require accommodations, please let us know during the application process.
**Career Growth Opportunities and Learning Benefits**
As a Customer Experience Manager at arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including:
* **Professional Development**: Regular training and development opportunities to enhance your skills and knowledge.
* **Mentorship**: Access to experienced mentors who can guide and support your career growth.
* **Networking**: Opportunities to connect with colleagues and industry leaders through arenaflex's extensive network.
* **Recognition and Rewards**: Recognition and rewards for outstanding performance and contributions to the organization.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* **Salary**: A competitive salary based on experience and qualifications.
* **Benefits**: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* **Perks**: Access to arenaflex's employee perks, including discounts on products and services, employee assistance programs, and more.
**How to Apply**
If you're a motivated and results-driven professional with a passion for customer relationships and team leadership, we want to hear from you. Apply now to become a Customer Experience Manager at arenaflex and join our team of dedicated professionals who are committed to delivering exceptional customer experiences and driving business growth.